Italian Speaking Customer Advisor (on-site)

About the job Italian Speaking Customer Advisor (on-site)

Location: Sofia (On-site)

Working Hours: Monday to Friday (Standard Business Hours)

Salary: €1,350 gross / month

Relocation: Full Relocation Package Available

Position Overview

Are you a smooth communicator who loves helping people and thrives in a dynamic environment? We are looking for an Italian & English Customer Advisor to join our dedicated car rental support team in Bulgaria (Sofia or Plovdiv).

In this role, you will serve as the primary point of contact for Italian-speaking clients before, during, and after their rental journeys. Whether helping a customer modify a reservation, navigating rental agreements, or resolving post-rental inquiries via phone and email, your goal will be to deliver seamless, high-quality customer care.

Key Responsibilities

• Customer Assistance: Handle incoming inquiries via inbound calls and email in Italian and English regarding reservations, booking modifications, cancellations, vehicle specs, and rental policies.
• Problem Resolution: Assist customers with active rentals, billing inquiries, insurance/damage queries, and post-trip feedback with empathy and efficiency.
• System Management: Accurately update customer records, log interaction details, and process booking adjustments using internal reservation software.
• Cross-Functional Communication: Collaborate with rental station teams, fleet operations, and finance departments to resolve complex customer requests.
• Service Excellence: Consistently meet and exceed individual and team Key Performance Indicators (KPIs) related to resolution times, customer satisfaction (CSAT), and call quality standards.

Requirements & Qualifications

• Language Skills: Native or near-native proficiency in Italian (C1/C2 level) paired with fluent English (B2+ level or higher).
• Communication Skills: Exceptional verbal and written communication skills with strong active listening capabilities.
• Customer-Centric Mindset: Patience, empathy, and a positive problem-solving attitude under pressure.
• Technical Aptitude: Comfortable navigating multi-window computer software, CRM systems, and standard web tools.
• Availability: Ready to work full-time, Monday through Friday, on-site at our modern offices in Sofia or Plovdiv.
• Experience: Previous experience in customer service, hospitality, contact centers, or the travel industry is a strong advantage, but entry-level candidates with great communication skills are welcome!

What We Offer

• Competitive Compensation: €1,350 gross per month.
• Work-Life Balance: Fixed schedule from Monday to Friday with weekends completely off.
• Relocation Support: Comprehensive relocation package for candidates moving from abroad or within Bulgaria (flight assistance, temporary accommodation, and local administrative support).
• Professional Growth: Structured initial onboarding training (fully paid) along with continuous development and internal career progression opportunities.
• Work Environment: Modern office facility, supportive team atmosphere, and international corporate culture.
• Additional Benefits: Health insurance coverage, food vouchers, transport allowances, and team-building events.