Italian Speaking Customer Advisor (on-site)

About the job Italian Speaking Customer Advisor (on-site)

Italian & English Speaking Customer Support Specialist - Car Rental Division

Location: Plovdiv, Bulgaria (Fully On-Site)

Schedule: Monday - Friday (No Weekend Shifts)

Base Salary: €1,350 gross / month

Relocation Support: Complete Relocation Assistance Provided

Role Summary

We are seeking an engaging Italian & English Customer Advisor to join our mobility support team in Sofia or Plovdiv. In this role, you will act as a main link between our international car rental brand and Italian-speaking travelers across the globe. You will deliver high-quality guidance via phone and email, managing client queries at every stage of their rental experience-from initial booking inquiries to post-trip assistance.

Core Responsibilities

• Multichannel Support: Respond promptly to incoming phone calls and email queries in both Italian and English regarding vehicle availability, reservation edits, rates, and policies.
• Issue Resolution: Handle customer feedback, billing questions, security deposit clarifications, and insurance/damage claims with clarity, professionalism, and tact.
• Data & System Handling: Accurately update customer profiles, record interaction notes, and process real-time rental updates across our specialized CRM platforms.
• Operational Alignment: Interface directly with local airport counters, operational teams, and billing departments to streamline solutions for complex customer requests.
• Quality & Performance: Meet key operational targets (CSAT scores, response efficiency, call handling quality) while maintaining high service standards.

Candidate Profile

• Languages: Advanced or native fluency in Italian (C1/C2) combined with strong business English (B2+).
• Communication: Clear, friendly written and spoken skills with an ability to communicate complex rental terms simply.
• Service Mindset: Resourceful, empathetic, and naturally inclined toward helping clients navigate travel situations.
• Technical Skills: Familiarity with standard office applications, digital ticketing software, and web-based support systems.
• Work Arrangement: Full-time commitment to work on-site at our modern facilities in Sofia or Plovdiv, operating on a standard Monday-Friday workweek.
• Background: Prior experience in customer service, call centers, tourism, or the mobility sector is a plus, though candidate potential and strong language skills are equally valued.

Perks & Benefits

• Salary: €1,350 gross per month.
• Predictable Schedule: Stable Monday-to-Friday shifts-enjoy every weekend free.
• Relocation Package: Flight arrangements, initial hotel stays, and administrative support for candidates moving to Sofia or Plovdiv.
• Paid Onboarding: Thorough initial training and continuous skill refinement to ensure long-term career growth.
• Workplace Environment: Vibrant, modern offices equipped with relaxation zones and an inclusive international culture.
• Package Extras: Supplemental health coverage, monthly food vouchers, commute allowances, and corporate events.