Italian Speaking Customer Advisor (on-site)

About the job Italian Speaking Customer Advisor (on-site)

Position: Italian Customer Support Specialist
Work Model: On-site (Lisbon, Portugal)
Start Date: Immediate availability preferred
Shift Pattern: 24/7 rotating schedule (40 hours/week, 8-hour daily shifts)
Position Summary
Ready to build your career in Portugal? We are seeking customer-focused Italian speakers to join our international team in Lisbon. As the primary point of contact for Italian-speaking clients, you will resolve inquiries across phone, email, and live chat. This position is best suited for proactive problem-solvers who enjoy a dynamic, team-oriented workplace.
Key Responsibilities

• Customer Interaction: Manage incoming Italian customer queries across calls, emails, and live chats using a polite, professional approach.
• Issue Resolution: Diagnose client concerns, identify underlying problems, and deliver accurate, tailored solutions efficiently.
• System Documentation: Accurately log interaction details, support tickets, and resolution notes within internal CRM tools.
• KPI Achievement: Consistently meet performance targets, such as Customer Satisfaction (CSAT), First Contact Resolution (FCR), and Average Handle Time (AHT).
• Continuous Learning: Attend regular training workshops to stay updated on product updates, internal policies, and operational workflows.

Qualifications

• Language Skills: Native or C1/C2 proficiency in Italian (written and spoken); minimum B2 English for internal communications, training, and software usage.
• Availability: Willingness to work flexible, rotating 24/7 shifts.
• Location: On-site presence required at the Lisbon office.
• Work Authorization: EU/EEA citizenship, EU passport, or a valid Portuguese work permit.
• Core Skills: Strong communication, active listening, calm under pressure, and a solution-oriented mindset.

Compensation Options

• Option A: Local Package (For Local Residents)
  
  • Base Pay: €1,262.33 gross monthly (paid across 12 months).
  • Housing: Self-arranged living accommodations.
  • Best For: Candidates who currently reside in Lisbon or prefer to manage their own living situation.
• Option B: Relocation Package (For Candidates Moving to Lisbon)
  
  • Base Pay: €1,059.00 gross monthly (paid across 12 months).
  • Housing Included: A private bedroom in a shared company apartment, with all basic utility bills (water, gas, electricity, wifi) fully covered.
  • Travel Perks: Inbound flight cost reimbursement after completing the trial period, plus airport pickup service upon arrival.

Perks & Benefits

• Growth Opportunities: Clear internal advancement into training, QA, or team leadership.
• Fully Paid Training: In-depth initial training program to prepare you for the role.
• Inclusive Environment: Energetic workplace featuring company-sponsored social events, sports clubs, and team activities.
• Health & Wellness: Complimentary private health insurance after 6 months, plus access to psychological support services.
• Location Perks: Experience Lisbon's warm weather, coastal lifestyle, rich heritage, and vibrant local scene.

How to Apply
Submit an updated CV in English or Italian. Suitable applicants will receive a prompt follow-up from our recruitment team for an introductory phone interview.