Italian Speaking Customer Advisor (on-site)

About the job Italian Speaking Customer Advisor (on-site)

• Work Model: On-site (Lisbon, Portugal)
• Start Date: Immediate availability preferred
• Shift Pattern: 24/7 rotating schedule (40 hours/week, 8-hour daily shifts)

Position Summary
Eager to launch your international career path in sunny Portugal? We are actively seeking customer-focused Italian speakers to become part of our multicultural team in Lisbon. Functioning as the primary contact for Italian-speaking clients, you will resolve user inquiries across telephone, email, and interactive live chat channels. This role is a perfect fit for proactive, detail-driven professionals who flourish within fast-paced, collaborative team settings.
Key Responsibilities

• Customer Interaction: Oversee incoming requests from Italian-speaking service users via live chat, telephone, and email utilizing a warm, courteous, and professional tone.
• Issue Resolution: Analyze customer difficulties, pinpoint underlying causes, and deliver customized, effective solutions in a timely manner.
• System Documentation: Maintain highly precise records of user interactions, ticket progress, and detailed resolution steps directly within our CRM system.
• KPI Achievement: Consistently reach and surpass key performance indicators including Customer Satisfaction (CSAT), First Contact Resolution (FCR), and average processing times.
• Continuous Learning: Take part in regular educational workshops to stay completely up to date with software enhancements, company protocols, and operational workflow changes.

Qualifications

• Language Skills: C1/C2-level fluency in written and spoken Italian; minimum B2-level English proficiency for system navigation, training sessions, and internal team communication.
• Availability: Full willingness to work a 24/7 variable rotational shift schedule.
• Location: On-site presence required every working day at our central office situated in Lisbon.
• Work Authorization: EU/EEA citizenship, a valid EU passport, or full legal work authorization for Portugal.
• Core Skills: Outstanding interpersonal communication abilities, attentive listening, resilience under pressure, and a solution-oriented mindset.

Compensation Options
Select between two distinct salary models depending on your personal circumstances:

Option A: Local Package (For Local Residents)

• Base Pay: €1,262.33 gross monthly (distributed over 12 months).
• Housing: Independent living arrangements managed by the candidate.
• Best For: Applicants who currently reside in Lisbon or prefer arranging their own private accommodation.

Option B: Relocation Package (For Candidates Moving to Lisbon)

• Base Pay: €1,059.00 gross monthly (distributed over 12 months).
• Housing Included: Private bedroom provided within a shared corporate flat with all utility expenses fully covered.
• Travel Perks: Complete reimbursement for your initial flight to Lisbon following successful probation, alongside organized airport transfer services.

Perks & Benefits

• Growth Opportunities: Defined internal promotion pathways into Quality Assurance, Corporate Training, or Team Leadership positions.
• Fully Paid Training: In-depth initial onboarding program to ensure you are thoroughly prepared for everyday operations.
• Inclusive Environment: Energetic, diverse working atmosphere featuring company-funded team activities, sports networks, and social gatherings.
• Health & Wellness: Private health insurance coverage provided after 6 months of employment, along with accessible mental health support.
• Location Perks: Take advantage of residing in warm, historic Lisbon with its close proximity to the ocean and rich cultural environment.

How to Apply
Please submit your resume in either English or Italian. Suitable applicants will be contacted rapidly by our recruitment team to conduct a preliminary phone screening.