Italian Speaking Content Moderator (on-site)

About the job Italian Speaking Content Moderator (on-site)

Are you passionate about social media, trending content, and online safety? We are seeking a dynamic, detail-oriented Italian-speaking Content Moderator to join our fast-growing team in the vibrant city of Lisbon.

In this role, you will be working on a world-leading, hyper-growth short-form video and entertainment platform. While you keep the digital community safe, you will be immersed in a multicultural environment, enjoying the historic charm, beautiful beaches, and sunny weather of Portugal.

As a Content Moderator, you will ensure that the platform remains a safe, fun, and positive space for millions of users by reviewing and analyzing user-generated content against community guidelines.

Key Responsibilities

• Content Review: Monitor, review, and moderate Italian-language user-generated content (videos, text, images, and audio) to ensure compliance with community guidelines and policies.
• Policy Enforcement: Identify and take appropriate action on content that violates platform policies (e.g., hate speech, misinformation, copyright infringement, or inappropriate behavior).
• Trend Monitoring: Stay up-to-date with Italian cultural nuances, slang, and internet trends to accurately assess the context of flagged content.
• Quality & Consistency: Maintain high levels of accuracy, productivity, and quality according to the project's established KPIs.
• Escalation: Escalate complex or sensitive cases to higher-level teams or policy specialists when necessary.
• Feedback Loop: Participate in continuous training sessions to stay aligned with evolving policy updates and platform features.

What We Are Looking For

Minimum Qualifications

• Language Skills: Native or near-native fluency in Italian (C1/C2 level) and a strong command of English (B2 level minimum) for training, system navigation, and internal communication.
• Location: Willingness to work on-site at our modern office hub in Lisbon, Portugal.
• Tech Savvy: Familiarity with social media applications, short-form video platforms, and basic internet tools.
• Resilience: Ability to view and analyze sensitive online content with a professional, objective mindset.
• Work Authorization: Valid EU passport or a valid work permit for Portugal.

Preferred (Good to Have)

• Prior experience in Content Moderation, Customer Support, Translation, or Call Centers is a plus, but not a must. We provide full, comprehensive training!

Relocation Package (For Candidates Moving to Lisbon)

We want to make your transition to Portugal as smooth and stress-free as possible. If you are relocating from outside the Lisbon area, you will receive:

• Flight Ticket Reimbursement: Your flight to Lisbon will be fully covered.
• Company Accommodation: A designated private room in a fully equipped shared apartment from day one, so you don't have to worry about finding a place to live.
• Airport Pickup: Assistance upon arrival to help you settle in.
• Administrative Support: Help with obtaining local paperwork (NIF, social security, etc.).

What We Offer

• Competitive Salary: An attractive base salary plus monthly performance bonuses.
• Comprehensive Health & Life Insurance: Fully covered private health and life insurance from your first day.
• Career Growth: Massive opportunities for professional development. We prioritize internal promotion for Team Leader, Quality Analyst, and Policy Trainer roles.
• Dynamic Work Environment: A modern, state-of-the-art office featuring collaborative spaces, relaxation zones, and free coffee/snacks.
• Multicultural Culture: Join an international team with colleagues from all over the globe. We host regular team-building events, themed parties, and cultural activities.

How to Apply

Ready to kickstart your international career in one of Europe's most exciting capitals? Click Apply Now to submit your CV in English. Our recruitment team will get in touch with you shortly for an initial screening call!