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GreciaItalian Speaking Banking Support Specialist - Athens (Remote in Greece)
Data di pubblicazione 02.12.2024
Responsibilities
- Provide exceptional support to Italian-speaking clients via phone, email, and chat, ensuring a seamless experience.
- Troubleshoot inquiries related to banking services, transactions, and account management.
- Resolve customer complaints promptly and effectively, maintaining a high level of satisfaction.
- Accurately document all customer interactions in our CRM system.
- Guide clients on banking products and services that meet their needs.
- Work collaboratively with internal teams to enhance customer experience.
- Stay informed on banking regulations and new offerings to assist clients accurately.
Requirements
- Fluency in Italian and English, both written and spoken, is essential.
- Previous experience in customer service or a banking role is preferred.
- Strong communication skills and a focus on customer satisfaction.
- Aptitude for problem-solving and multitasking in a remote work environment.
- Detail-oriented with excellent organizational skills.
- Experience using banking software and customer management systems is advantageous.
- A genuine interest in the banking industry and dedication to providing excellent service.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Good monthly Salary
- 2 Extra Salaries Per Year
- And More....
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