Italian Relationship Expert

Areas of Responsibility
1. Develop and maintain business relationships with 6. Maintain adherence to the Contract for all processes
Diplomatic Officials and ensure adherence to Standard Operating
2. Manage all day-to-day activities (administrative and Procedures, manuals etc. without any deviation. Ensure
functional) conducted at the Visa Application Centre that the teams are mentored
which include: 7. Ensure compliance with VFS Global defined principles,
Document scrutiny and verification for visa policies & procedures as applicable to the role
processing 8. Maintain high standards of ethics, integrity and
Handling cash and bank related transactions, if compliance with corporate procedures
assigned. 9. Ensure that the entire process is completed within the
Maintaining and recording all applications' data in a
mandated Turn Around Time
timely and accurate manner 10. Ensure personal & professional development for self
Ensuring correct administration and logistic and team by conducting trainings on regular basis
process of passports' delivery to Mission, applicant, (product and process trainings)
logistics company etc. 11. Provide assistance to staff when needed and handle
3. Identify incorrect or incomplete information by regular applicanUcustomer's requests
quality checks thereby ensuring accuracy of the visa 12. Liaise with various internal enabling units to handle
application team related queries.
4. Ensure regular Error Monitoring - To monitor track 13. Ensure delivery of value added services options and
and reduce the number of errors every month, within achievement of the targets
acceptable limits 14. Manage Visa Application Center productivity and
5. Maintain and improve levels of customer and Client security (physical security and personal data security)
satisfaction by enhancing procedures and continuously 15. Adhere to the environment health and safety policy/ innovating methods to increase productivity and cost objectives and guidelines of the organization effectiveness. Ensure that the Teams are aligned and
contribute towards achievement of parameters
Qualification and Experience
(Education, Experience, specific knowledge, skills, understanding, attitude)
Education:
Minimum: Graduate or global equivalent degree
Additional: Post - Graduate or global equivalent
Experience:
2 - 5 years' experience preferably in
Travel and Tourism or Service industry
Mandatory Additional Requirements
Knowledge & Key Skills:
Proficiency in MS office & good typing speed
Adaptability and presence of mind to handle
customer queries and expectations.
Team management skills
Fluency in Italian and English Language - Ability to read write and speak fluently, knowledge of an additional international or of the
local language of the Country of posting would be very helpful