Italian Regulation and Support Manager

Description

Position at ARRISE

Position Overview:

In this pivotal role, you'll ensure regulatory compliance and support client relationships in the dynamic Italian gaming market. With a deep understanding of Italian gaming regulations and a commitment to excellence, you'll thrive in a fast-paced, evolving environment while maintaining the highest standards of quality and professionalism.

About You:

You are a dedicated professional who embodies our core values of Precision, Responsiveness, and Collaboration. Your meticulous attention to detail and proactive approach ensure reliable, high-quality work. You respect clients, players, and team members, promoting integrity and fairness. By taking ownership of your tasks, you consistently deliver on our promises, driving our organization forward.

What You Will Do:

• Certification Support: Assist the Account Management team and clients with the certification process for both existing and new products, ensuring timely and accurate execution of certification procedures.
• Compliance Processes: Oversee the initiation of new compliance processes in collaboration with Test Labs and the client's Compliance Team.
• Issue Resolution: Address and resolve issues related to compliance with test labs.
• Regulatory Expertise: Maintain expertise in Italian gaming regulations and monitor regulatory changes to plan timely adjustments.
• Client Communication: Inform clients promptly regarding annual game re-certification and provide support for compliance-related queries.
• Documentation Management: Collect and maintain client contact information, operator/brand details, and other required documentation for the Account Management team.
• Technical Testing: Test new features on behalf of the Account Management team and clients. Ensure technical functionality by testing the client's player user journey before go-live.
• Coordination: Coordinate internal review projects with the Account Management and Operations teams.
• Onboarding: Manage the onboarding process for new clients and new feature development with support from technical teams.
• Additional Tasks: Perform any additional tasks as required by the Account Management and Operations teams.

Qualifications and Requirements:

• Experience: Minimum of 2 years in a similar role within the Italian market.
• Languages: Fluency in Italian and English.
• Regulatory Expertise: Strong knowledge of Italian gaming regulations.
• Skills: Strong organizational and management skills, excellent communication and client service skills.
• Work Ethic: Precise, responsive, and collaborative work ethic.

Benefits:

• Competitive Salary: Highly competitive salary and benefits package.
• Training and Development: Comprehensive training and development opportunities.
• Growth Potential: Tremendous growth potential within our international company.
• Supportive Culture: A supportive culture that rewards dedication and hard work.

About Us:

ARRISE is a leading supplier of player-favorite content to the iGaming industry. We are a software development and services company delivering end-to-end digital solutions. Headquartered in Gibraltar with offices around the world, including Malta, Romania, India, Canada, and Bulgaria, we are a global team of over 5,000 talented individuals with decades of experience across multiple industries and professions.

Together, we form a cross-functional powerhouse that is driven to deliver.

Join ARRISE and play a key role in shaping the future of gaming compliance in the Italian market.