Italian Operations Team Leader - Fluent in Italian All Genders Oporto Permanent Contract Hybrid

Join us at BNP PARIBAS CARDIF SUPPORT,

At our European Service Center - Cardif Support, based in both Porto and Lisbon, Portugal, we're a vibrant hub of over 600 multicultural professionals speaking more than 11 languages!

Our goal? To deliver the highest level of service, reliability, and efficiency to our clients, both internal and external, by offering diverse processes and services aligned with the insurance industry's best practices.

Ready to kick off your next professional chapter with us?

Become our new Italian Operations Team Leader based in PORTO

BE PART OF OUR DYNAMIC TEAM

YOUR FUTURE MISSIONS

Your key responsibilities will be:

• Provide operational support for production activities, ensuring business continuity and compliance with internal procedures,
• Coordinate team activities, monitor performance and manage workload prioritization and resources allocation,
• Identify training needs and follow-up on training plans and employee performance,
• Prepare activity reports and KPI's monitorization to contribute to process optimization and continuous improvement,
• Identify operational risks, report potential issues and ensure compliance with established procedures.

READY TO MAKE AN IMPACT? HERE'S WHAT WE'RE LOOKING FOR:

• Degree in a relevant field and 1-3 years of professional experience,
• Proficiency in Italian is mandatory,
• Good knowledge of Shared Service Centers (SSC) industry,
• Knowledge of relevant IT Tools and business processes,
• Strong customer orientation and commitment to high-quality results,
• Excellent communication, listening and questioning skills,
• Strong organization skills, ability to prioritize workload and adapt to change.

WHAT'S IN IT FOR YOU?

In addition to our attractive salary, here's a glimpse of what you can expect from us:

• Generous Perks: Enjoy meal, child and monthly flexible benefits allowances as part of our comprehensive benefits package.
• Comprehensive Coverage: Rest easy with our top-notch insurance package. You'll have health insurance, applicable to your spouse and descendants as well as life insurance.
• Flexibility Redefined: Embrace our hybrid working model for a perfect balance of commitment and personal flexibility.
• Endless and tailored Professional Growth: Fuel your career aspirations with continuous development opportunities on both local and global scales.
• Vibrant Work Environment: Immerse yourself in our modern amenities, including Zen rooms, free language courses, and diverse company events.
• Culture of Care: Be part of a multicultural environment that prioritizes employee wellbeing and professional growth.

DIVERSITY AND INCLUSION ARE IMPORTANT TO US!

BNP Paribas Cardif is an equal opportunity employer and proud to provide equal employment opportunities to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity/paternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency, which in turn increase performance and productivity. We strive to reflect on the society we live in, while keeping with the image of our clients.

CAN WE COUNT ON YOU?

If you're ready to shape the future of insurance and your profile aligns with our vision, send us your application with CV, cover letter, and Certificate of Studies. We look forward to welcoming you to our team!

Note: Only complete applications with all the required documentation will be considered.