Italian Onboarding Commercial Teammate

At eBay, we're more than a global ecommerce leader - we're changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We're committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work - every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers - and help us connect people and build communities to create economic opportunity for all.

About the team and the role:

We are seeking a dedicated Italian Onboarding Specialist to join our team. The ideal candidate will be responsible for managing the onboarding process for our new employees or clients, ensuring a smooth transition and positive initial experience within our organization. Fluency in Italian and an understanding of Italian cultural nuances are essential for this role.
What you will accomplish:

• Onboarding Process Management: Oversee and manage the entire onboarding process for Italian sellers, including orientation sessions, development, and distribution of tailored onboarding materials, and coordination of training sessions.
• Primary Contact for New Sellers: Serve as the primary point of contact for all queries from new Italian sellers during the onboarding phase, ensuring seamless integration into the platform.
• Cross-Department Collaboration: Collaborate with Business Units, Team Leaders, and other relevant departments to efficiently meet all onboarding requirements.
• Continuous Process Improvement: Continuously enhance the onboarding process based on feedback from stakeholders and management to improve future experiences.
• Relationship Building with SMB Accounts: Develop operational and commercial relationships with SMB accounts, setting clear onboarding goals and aiding their integration into eBay's Start-Up Scale-Up program.
• Best Practices Coaching: Coach new sellers on best practices for efficient scaling on eBay and educate them on using eBay's suite of marketing and promotional tools effectively.

What you will bring:

• Fluency in Italian and English: Essential for communication across diverse stakeholders.
• Customer Relationship Building: Ability to establish strong customer relationships and deliver customer-focused solutions.
• Negotiation Skills: Proficient in negotiation to source critical inventory for seller success.
• Organizational Skills: Confident self-starter with excellent organization, communication, and problem-solving abilities.
• Adaptability & Travel: Capable of operating with agility, effectively navigating change, and open to required travel.
• Experience & Results-Driven: Minimum 1 year GSE experience, consistently achieving goals under challenging circumstances, with a focus on deriving actionable insights from data analysis.

Bay Benefits

https://www.ebaybenefits.com/irl/

• Basic Salary of €44,200
• Bonus Plan
• 25 days Holidays
• Educational Assistance
• Healthcare Plan
• Pension & Life Assurance Plans
• Sabbatical every 5 years
• On-site Gym access in Dublin office

If this sounds like the job for you, then apply now!

#LI-AV1
#LI-Remote
#indeedEMEA

Please see the Talent Privacy Notice for information regarding how eBay handles your personal data collected when you use the eBay Careers website or apply for a job with eBay.

eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at talent@ebay.com. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities.

The eBay Jobs website uses cookies to enhance your experience. By continuing to browse the site, you agree to our use of cookies. Visit our Privacy Center for more information.