Italian Customer Support Representative

Description

We are looking for service-oriented individuals to provide best-in-class service in response to our customers' inbound contacts via phone, chat, and e-mail.

You will be working with a top-notch and highly skilled team, you'll be at the forefront of creating amazing customer experiences in a well-established and leading organization within the online gaming industry.

Working shifts: from Monday to Sunday 09:00 AM to 01:00 AM

What you'll be doing:

• Handling all customers' queries received via phone, chat, and email
• Maintaining the highest standard of quality and quantity of responses on all Customer related topics (ie. general account queries, gameplay, payment and withdrawal queries, Responsible Gaming, and Regulatory Compliance as applicable)
• Working according to established standards as part of the Team alongside the Team Leader & Supervisors
• Escalating sensitive cases according to set procedures to relevant departments
• Performing additional tasks as required by the Team Leader, Supervisor, Customer Relations Manager, Operations Manager, or Head of the Department
• More experienced agents may be asked to assist with mentoring new team members
• Full training on all aspects of the job (knowledge, soft skills) will be provided.

What we offer:

• Competitive salary above industry standards
• Performance bonuses
• Meal vouchers
• Night supplement (25% for night hours)
• Weekend supplement (10% for weekend hours)
• Private medical subscription
• Referral bonuses
• Possibility of professional development and internal moves within the Company.

More about evoke

We're a business that embraces change and progress. The power behind big name brands William Hill, 888 and Mr Green, evoke is the new name for 888 Holdings. Marking a new sense of purpose, direction and ambition for the business, there couldn't be a more exciting time to join us as we accelerate our journey to bring even greater delight to our customers with world-class betting and gaming experiences. That's the future. That's evoke.

At evoke, you'll benefit from flexibility and a culture built on trust. We'll give you the space to be yourself and the tools you need to protect our customers while they play. We'll invest in your future to help you develop your unique strengths and build a career that's right for you.

Apply

At evoke, we prioritize diversity, equity, and inclusion for the benefit of our company, employees, and communities. We foster a welcoming and safe workplace that values all forms of diversity and provides opportunities for growth.

Sound good? Then you belong at our place! The first step in the recruitment process is kickstarting your application, followed by an initial screening call and an interview stage.

Apply today to kickstart your application with the evoke Family!

Requirements

What we're looking for:

• B2+ fluency in Italian, both verbal and written.
• Service mindset, good negotiation skills, empathy, and customer focus.
• Confident written and verbal communicator.
• Reasoning skills, analytical abilities, and ability to make decisions.
• Strong team player, confident, and flexible when required.
• Excellent multi-tasking skills, and ability to work under pressure.
• Computer literacy
• Willingness and ability to work out of regular business hours - afternoons/nights and weekends.