Italian Customer Service Agent (m/f/d)

Company Description

About Redcare Pharmacy:

As Europe's leading online pharmacy, Redcare Pharmacy is driven by our dedicated teams and cutting-edge innovation. We strive to create a pleasant and collaborative work environment where every employee feels comfortable and enjoys contributing to our vision: "Until every human has their health." If you're looking for a meaningful career that aligns with your values, join our team and start your #Redcareer today.

About the Role:

In the Customer Service role, you are the voice of the company - supporting customers in their most urgent moments and ensuring their issues are resolved quickly and effectively. With friendly communication and fast solutions, you make sure they feel well taken care of, contributing significantly to customer satisfaction and the company's success.

Job Description

To strengthen our service team for the Italian market, we are looking for communicative and empathetic team players who speak Italian fluently. Grow with us and put your passion for customer service into practice as a Customer Service Associate (m/f/d) Italy at our Sevenum location near Venlo, Netherlands, and earn a net salary starting at €2,195.93!

YOUR TASKS

• You support and assist our Italian customers and partners by phone (inbound and outbound) as well as in writing, acting as the main point of contact to uphold our service promise.
• You provide knowledgeable guidance to customers, always showing sensitivity to their wishes and needs.
• You ensure a smooth order and shipping process - this is a fundamental part of your responsibilities.
• You handle service-oriented complaint and claims management as part of your daily work and always find quick, customer-focused solutions based on our internal guidelines.
• You identify and highlight errors, including root-cause analysis, forming the basis for continuous optimization in your area.

YOUR PROFILE

• You have business-fluent Italian and English skills, both spoken and written.
• You already have some experience in customer service (phone support, written communication, or sales).
• You demonstrate a high degree of diligence, reliability, and a strong service mindset: a friendly demeanor and a natural feel for working with people.
• Communication is clearly your strength and passion - both verbally and in writing. You always have an answer and the right solution. No matter the situation, you remain calm and keep your warm smile.
• Thanks to your quick comprehension and experience with MS Office programs, you are a true system expert, ensuring a smooth order and shipping process.
• You are a real team player - because only together can we move forward!

YOUR BENEFITS

To best support our employees' individual needs - whether maintaining a healthy lifestyle, having enough family time, or pursuing personal development - we offer a variety of location-specific benefits:

• Welcome: We want you to feel comfortable from day one. That's why we welcome you with a comprehensive onboarding program.
• Health: On-site gym & fitness offerings through Bedrijfsfitness Nederland, plus health programs.
• Travel Allowance: Not everyone lives near our office. That's why we support your daily commute with a travel allowance of €0.23 per km, paid in addition to your salary.
• Redcare Events: We foster team spirit through creative team events and celebrate our successes together at regular parties.
• Development & Training opportunities
• Vacation: We offer 28 vacation days and an annual vacation allowance (8% of your yearly gross salary) on top of your regular pay.