About the job Italian Content Moderator
LocationLisbon, Portugal (On-site)
Start Date21 May 2026
ContractFixed-term contract
Working ScheduleInitial phase:- Monday to Sunday: 07:00 - 19:00
- 2 shifts:
- 07:00 - 16:00
- 10:00 - 19:00
- 2 rotational days off
Future schedule (to be confirmed):- 24/7 rotational shifts (Monday to Sunday)
- 2 rotational days off
Role OverviewYou will support customers and advertisers within a global digital platform, ensuring high-quality service and contributing to performance optimization in a dynamic, data-driven environment.
Key Responsibilities- Provide customer support via phone, email, and digital channels
- Assist clients with platform-related inquiries and campaign performance
- Analyze and monitor KPIs to improve customer outcomes
- Support digital marketing campaigns and performance optimization
- Ensure a high level of customer satisfaction
- Follow internal procedures and quality standards
Requirements- Italian (C1/C2) - mandatory
- English (B2+) - required
- Degree in Marketing or related field
- Experience in Digital Marketing
- Experience in paid campaign management (mandatory)
- Strong understanding of KPIs and Marketing Analytics
- Previous experience in a Contact Centre / AdTech environment
- Familiarity with social media platforms and digital advertising
- Strong customer service mindset
- Ability to work independently and in a team
Compensation & Benefits- Base salary:competitive
- Complexity bonus: €50 x11 months
- Meal allowance: €7.63 per working day
- Health insurance from day 1