Italian Account Representative, SMB Outbound Sales

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.

Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do - and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary:
This job is responsible for driving new sales opportunities by deeply understanding customer business needs. This role involves generating and converting leads through both inbound and outbound efforts, achieving sales quotas, and ensuring high customer satisfaction.

Job Description
This team is responsible for:

Managing pipelines of existing and prospective client merchants to assist them in developing their ePayments solution strategy
Keeping clients ahead of the game by upgrading their solutions with the latest PayPal product suite portfolio of customized payment solutions
Working with fast-growing merchants seeking guidance on how to take their business to the next level
Successful candidates will be responsible for navigating all aspects of the strategic B2B sales process and deliver a value-based sales proposition to decision-makers while providing a strategic vision on consumer engagement and acquisition
You will need to be comfortable making multiple outreaches daily, have great communication skills with the ability to fully articulate the PayPal value proposition to prospective merchants and lead them through the sales cycle. Success in this role will be measured by a set of KPIs linked to a generous Sales Target Incentive programme

About the role:

Managing outbound telephone calls, pitching PayPal's full product suite
Forecasting monthly sales in line with revenue targets, productivity metrics and achieving monthly and quarterly revenue targets
Acquiring new merchants and cross-selling/upselling to existing customers
Managing and supporting merchants through the full sales cycle, right from early engagement and discovery, negotiation and contracting, through to implementation and go live
Continuously driving the building of sales pipelines and effective pipeline management knowledge essential
Follow a pre-defined sales process to learn and understand the challenges that small and medium sized business owners face and recommend solutions based on their needs
Demonstrate a strong ability to close the deal while maintaining a high level of customer satisfaction
Salesforce pipeline and report management
Build strong working relationships with internal PayPal teams (Finance, Pricing, Compliance, Legal, Marketing, Product, Risk and Integration) to enable an efficient interaction between PayPal, the merchant and its end users
Gain wide professional knowledge of the payments industry sector and demonstrate benefits to the merchant through a consultative selling approach

About you:

Highly proficient in both English and Italian, able to communicate effectively at a professional level
A self-driven, dedicated and motivated individual who can drive revenue growth, whilst creating the basis for long-term client relationships
A proven track record in an Inside Sales role, ideally in a fast paced online/financial services or e-commerce environment but open to applications from others
Strong telephone presence with experience in outbound calling
Proficient in MS Office; Salesforce proficiency is desirable
A team player with great interpersonal, cross-cultural, communication skills
Results orientated towards productivity such as calls, talk time, self-prospection, pipeline management and forecasting
Ability to provide continued momentum and focus throughout short, medium and long sales cycles
Possess excellent organizational skills
Interested in further career development
Experience working in a target-driven environment
Experience with coaching, mentoring and supporting your team and peers
Ability to effectively present and organize team briefs and team meetings
Experience in presenting at multiple levels including internal stakeholders, leadership and management teams
Ability to host and present at merchant conference calls with internal business decision makers

What we offer:

An opportunity to be part of a dynamic entrepreneurial team that helps to shape the payments landscape of the EMEA region
Future career opportunities with international exposure via PayPal's network of global locations
A supportive environment that allows our employees to thrive and learn
A highly competitive base salary plus a very generous Commission structure
27 Days Holiday + Bank Holidays
Wellness programme
Full health care for you and your immediate family
Pension benefits contributions
Employee stock purchase plan
Educational assistance programme
Reward and recognition programme

A fully paid sabbatical of 4 weeks off work on the anniversary of your 5th year working with us!

Job Description:

Essential Responsibilities:

• Drive demand generation and qualification through cold calling, email outreach, and inbound lead response.
• Negotiate and close contracts, addressing legal, financial, and technical concerns effectively.
• Conduct thorough discovery to analyze customer needs and present pre-packaged solutions and use-cases.
• Maintain a rigorous pipeline with accurate forecasting and regular reporting on pipeline status and revenue forecasts.
• Collaborate across departments to ensure alignment and leverage customer insights to optimize offerings.

Minimum Qualifications:

• Minimum of 2 years of relevant work experience and a Bachelor's degree or equivalent experience.

Preferred Qualification:

Highly proficient in both English and Italian, able to communicate effectively at a professional level

Subsidiary:
PayPal

Travel Percent:
0

PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. Any such request is a red flag and likely part of a scam. To learn more about how to identify and avoid recruitment fraud please visit https://careers.pypl.com/contact-us.

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we're committed to building an equitable and inclusive global economy. And we can't do this without our most important asset-you. That's why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.

Belonging at PayPal:

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don't hesitate to apply.