Intake Care Representative with Italian

About us

Cigna is one of the world's leading providers of health care, expatriate employee benefits, life, accidental and supplemental health insurance. Headquartered in the US and listed in NYSE, the Company operates in countries across the Americas, Europe, Africa and Asia Pacific.

Cigna Global Health Benefits (CGHB) is an integral part of Cigna's growing international businesses. Product types include: Medical, Dental, Vision, Life, AD&D, Disability, Travel, etc., sold to groups and individuals. We have approximately 1 million medical members around the world.

Your job

• You are a member of the Integrated Health Team, servicing the International Organizations. More specifically you'll take part in the CARE team, a team of non-clinically trained staff, and close work together with the CARE teams worldwide (Antwerp - Madrid - Kuala Lumpur - Singapore - Greenock - Nairobi)
• You are responsible for the timely sending of all Guarantees of Payments together with your colleagues. The Guarantee of Payment is a confirmation towards the hospital regarding length of admission, treatment and insured amount. To be able to provide this confirmation, the following steps are necessary:
• You analyze requests for medical treatments and hospitalizations. You verify the patient's extent of cover, our relationship with the provider, the need for medical review and the costs. You monitor the file from an administrative perspective and work in close cooperation with the Care Coordinators and Case Managers.
• You have frequent contacts with medical providers and individual insured, mainly by phone, to obtain all necessary information.
• You are the focal point of contact for hospitals regarding all their questions related to the Guarantee of Payment.
• All our clients and medical providers are internationally located. Therefore you manage the English language well, both spoken and written.

Your profile

• You are fluent in English and Italian, both spoken and in writing. Additional language is a plus.
• You have an analytical mind.
• You work in an accurate and independent way.
• You can work against deadlines.
• You are stress resistant.
• You are a team player.
• Work experience in a medical environment is a plus, though not required.

What we require:

• You are able to commit to 39 hour/week.
• You are able to commit to 6 week induction training. 2 weeks of those in the office.
• You are interested in a 2 days in office 3 days at home hybrid role.
• You are available to work Sunday to Thursday from 12:15 to 20:03.

What's in it for you?

We recognise we wouldn't be where we are today without our employees, that's why we offer such excellent benefits designed to suit you as and when you need them:

• Hybrid role - 2 days in the office and 3 days at home.
• Shift allowance.
• 24 days holiday per year.
• Private Medical and Dental Insurance.
• Life Assurance.
• Flexible dress code - It's not about what you wear, it's about what you can do, so why not be comfortable doing it.

Plus much more...

About Cigna Healthcare

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourselfEMEA@cigna.com for support. Do not email SeeYourselfEMEA@cigna.com for an update on your application or to provide your resume as you will not receive a response.