Inside Sales Associate - Italy

About us

Edpuzzle is a leading edtech company with offices in San Francisco and Barcelona and over 12 years of history helping teachers find and create exciting, interactive learning experiences. We're a software company built by teachers, for teachers, committed to empowering educators with intuitive software to engage students all in one place, from video learning and beyond.

Millions of teachers and students around the world are already using Edpuzzle to make education more equitable and engaging. If you're passionate about making an impact and find joy in learning, you'll feel right at home with us. Check out the job details below to see if Edpuzzle could be the right fit for you!

About working at Edpuzzle

Working at Edpuzzle means joining a global team dedicated to enhancing education for all. Picture a place where you can connect with your teammates, whether remotely or in person, whenever you need support. A place where one day you're helping shape one of the biggest edtech platforms in the world, and the next day you're doing a teambuilding activity with your coworkers. A place where everyone has been selected because they're the best at what they do, and where your manager and team trust your decisions fully.

It's no surprise that in our latest employee satisfaction survey, Work-Life Balance (92%), Leadership (85%), and Employee Engagement (84%) were highlighted as our top drivers, because we genuinely care about creating an environment where people can thrive, feel supported, and do their best work. A place where you're encouraged to learn and grow, because education is the cornerstone of everything we do.

About the process

The goal of our interview process is to learn about each other. Each step is structured to help us understand your unique talents and contributions while offering you insight into our team and culture. For a detailed breakdown of our recruitment process, please refer to our Selection Process Guide which outlines every step of our candidate journey. A dedicated member of our team will support you through each step, and you'll have the opportunity to meet various Edpuzzlers along the way.

About the role

We're looking for our next Inside Sales Associate to join the Inside Sales Team in Barcelona. You will manage and develop a portfolio of Italian schools while also building new business opportunities over time.

This role combines consultative sales, customer success, and training responsibilities. Reporting to the Inside Sales Manager, this person will work closely with the Regional Manager EMEA and other regional stakeholders to execute the strategy for Italy, support schools throughout the customer lifecycle, and strengthen Edpuzzle's local presence. The role requires someone comfortable navigating the specifics of the Italian education market, including public school procurement and government-linked partnerships.

About the job

• Own a portfolio of Italian schools and manage the full customer lifecycle, with a strong focus on engagement, retention, and renewals.
• Prioritize and execute renewal plans, identifying at-risk accounts, understanding barriers to adoption, and coordinating timely actions to improve renewal outcomes.
• Build and manage a healthy new business pipeline through inbound lead follow-up, proactive prospecting, referrals, and targeted outreach.
• Conduct discovery conversations, product demonstrations, presentations, and consultative sales meetings with teachers, school leaders, and other decision makers.
• Deliver or coordinate engaging product training and onboarding sessions to help increase usage, confidence, and renewal readiness across your portfolio
• Maintain accurate and timely records in Salesforce, including opportunities, customer activity, next steps, forecasts, and renewal status.
• Track and deliver against agreed business goals and performance indicators, including pipeline, conversion, ARR, engagement, and renewals.
• Work closely with the Regional Manager EMEA to translate the Italian market strategy into account-level actions, share market insights, and ensure consistent execution.
• Collaborate with School Success, Growth, Product, Finance, and other internal teams to solve customer needs and provide a coherent experience.
• Coordinate effectively with Italian resellers and channel partners, recognizing that schools may need to purchase through approved partners and local processes.
• Contribute to the Italian Edpuzzle community by sharing relevant local content, supporting engagement initiatives, and building relationships with educators and key stakeholders.
• Gather customer and market feedback, identify patterns, and turn learnings into repeatable processes, playbooks, and recommendations.
• Support additional regions when business priorities require it, using English or other relevant language skills.
• Travel occasionally within the country to support schools and events on the ground if needed.
• Perform other duties as assigned.

About you

• Proven experience in B2B sales, account management, customer success, business development, or a similar customer-facing role, with a track record of managing pipelines, customer portfolios, renewals, and measurable commercial targets.
• Native or bilingual proficiency in Italian and strong professional English communication skills are required, as you'll interact with Italian schools, international colleagues, partners, and other stakeholders on a daily basis.
• Strong consultative sales and relationship-building skills, with the ability to understand customer needs, communicate value, handle objections, and build credibility with teachers, school leaders, administrators, resellers, and partners.
• Confident and engaging presenter, comfortable delivering product demonstrations, onboarding, training sessions, and workshops in both remote and in-person settings.
• Organized, proactive, and data-driven, with the ability to manage competing priorities, maintain accurate information in Salesforce or a similar CRM, identify risks, and take ownership of opportunities and renewals from start to finish.
• Experience in EdTech, the education sector, the Italian school system, community engagement, or working with resellers and public-sector purchasing processes would be a strong plus.

Bonus skills

• Previous experience in EdTech or the education sector, particularly within the Italian market.
• A background in teaching, instructional coaching, or delivering training to educators.
• Familiarity with the Italian education system, including grants, public-sector purchasing processes, resellers, and channel partners.
• Experience creating localized content, supporting community initiatives, or engaging professional audiences through social media.
• Spanish or other languages relevant to Edpuzzle's international markets is a plus.
• ... or another amazing skill you bring to the table that we haven't thought of yet!

What's it like to work remotely?

• Work from the comfort of your own home.
• Enjoy a flexible work environment, with the option to work from our Barcelona office as much or as little as you'd like and only 2-3 in-office days per month.
• Meet with your manager and team via video calls on Google Meet or Slack.
• Connect with coworkers via Slack (with channels for work and for fun!).
• To enjoy our remote work policy, you'll need high-speed internet access.

What we offer

• Salary between €28,000 - €34,000 based on your professional experience, plus a variable compensation package including commissions
• Remote-first within Spain, with our Barcelona office available for you to use as much or as little as you'd like and only 2-3 in-office days per month.
• 24 days' paid holidays plus December 24th and 31st
• ⏳ Flexible working hours and reduced working time on Fridays to support work-life balance
• $1,200 per year in professional development reimbursement
• Access to Wellhub to support physical and emotional well-being
• €2000 annual allowance for meals with Cobee
• Private health insurance policy with AXA
• Flexible remuneration for childcare
• Flexible remuneration for public transport
• Flexible remuneration for health insurance of immediate family members (spouse and/or children)
• Fully stocked pantry with a variety of snacks and drinks in the Barcelona office
• Team-building events during working hours to connect, learn, and create lasting bonds with passionate colleagues

Edpuzzle maintains a drug-free workplace and is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Edpuzzle makes hiring decisions based solely on qualifications, merit, and business needs at the time.

Please be aware of potential scams involving fake job offers using Edpuzzle's name. Official communications will always originate from the @edpuzzle.com domain, not external domains like Gmail. Edpuzzle will never request payments or skip formal interviews during the hiring process, nor request sensitive personal information without a valid reason. To verify any communication, please contact [email protected].

References from previous employers will be requested from candidates during the selection process. If you'd like to be considered for this position, please apply below. We look forward to hearing from you!

As part of certain interview processes, Edpuzze may use AI-powered tools to assist with interview documentation, such as recording, transcription, or summarization, solely for note-taking purposes and not for evaluation or decision-making, and only where the candidate has been provided with prior notice and has affirmatively agreed to such use