Inbound Fluent Italian Speaker - Fully Flexible between Monday-Sunday 7am-8pm Do you have the passion and drive to play to your career ambitions and strengths whilst being well rewarded for your contribution? Then come join us at Ant Marketing Ltd we're waiting to welcome you to our friendly team. This position is based at our Church Street Site in the Sheffield City Centre and all applicants are required to be within a 1-hour commute of our Sheffield offices. Training & Grad bay will be completed on site, once completed you may have the option to work on a hybrid model where you would do a mixture of home and site working each week. ABOUT THE JOB As one of our Customer Service Advisors you will be responding to phone calls, online queries via email and other social media channels. This role includes customer communication in a written format so you need to be comfortable using a PC and have good typing and grammar skills. We'll give you:
£12.21 Per Hour, Plus a pay progression plan in place.
20 days holiday which increases with length of service plus 8 days bank holiday (in lieu if you are scheduled to work).
You'll receive up-to-date training and development in our state of the art training academy. We will nurture your talent, to develop your skills and your career with us
We have a track record of promoting from within, and many of our senior managers started in calling positions, so they understand the importance of every role within the team
Access to our Employee Benefits Platform, where you can save an average of £1000 per year by channelling your existing spending through the platform. (You will automatically be added, once you have been with the Business for four weeks)
ABOUT YOU
Will be fluent in Italian - written and spoken
Have excellent written communication and customer service skills in English and Italian.
Able to work at a fast pace, but also maintain a high standard of quality
WHAT WILL YOU BE DOING?
Responding to emails and answering calls from customers regarding their online orders
Maintaining a high standard of quality work to ensure that customers are treated fairly
Reporting to your Team Manager
Where necessary, refer issues to relevant internal /external department using correct escalation procedures
Representing the brand well and ensuring customers are kept satisfied
Written communication with customers in Italian & English
HOURS OF WORK
Full time flexible between Monday - Sunday 7AM-8PM.
CONTRACT Permanent Join us and you will be representing global brands and delivering excellent customer service.
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