Implementation Specialist Lead with Italian

Job Summary:

The Consultant implements the payroll settings for the OneService platform's new Celergo/Streamline/ B.O.B. clients for Italy.

He/she is the client's privileged partner, helping the client analyse and implement payroll regulations in accordance with legislation in order to guarantee the highest level of service.

As part of his/her mission, he/she aims to satisfy clients while ensuring uninterrupted service when the client's file is sent to the client recurring service team.

He/she applies the implementation process to provide all the deliveries expected for the client.

The main responsibilities will be to deliver activities for achieving analysis, to define specifications for building effective systems, capable to meet user requirements.

KEY RESPONSIBILITIES:

• Analyse client specifications and implement solutions in the software to meet end user requirements
• Implements the system according to client requirements
• Coordinates with Client/Stakeholder/Senior Consultant/SME to clarify specific requirements and to ensure accurate configuration of captured requirements
• Documents detailed/custom system configuration and tests
• Performs data migration
• Checks system compliance to client requirements

ROLE DESCRIPTION:

• Communicate through CRM, phone, and email with Clients to ensure full and joint understanding of the requests, to keep the client updated on progress, and ensure resolution fully meets their needs
• Complete the Blueprint document with the client specifications and particularities
• Sets up the software system by configuring parameters, pay codes, calculation formulas
• Configures payslips and statutory forms/reports
• Configures taxes and social security concepts (taxable wages, taxes and deductions, etc.)
• Loads sample client data in the system
• Runs scripts and data base interrogations
• Compares data base interrogations with client data, providing reports on differences and mismatches
• Ensures functional parametrization for custom requirements
• Creates/develops automatic tools
• Performs testing to check system compliance to legislation and client requirements before UAT (User acceptance testing)
• Keep the project team informed regarding key deliverables, milestones, status and risks of each implementation
• Constantly and actively contribute to the Standardization and Improvement process
• Designs and delivers accurate solution configuration document (that may take different names, depending on respective work stream) that follows standard work best practices and allows for interactive modelling and testing, to build client confidence.
• Organise and manage the handover to the service teams

KNOWLEDGE AND SKILLS REQUIREMENTS:

• Computer literate, MS Office (Word, Excel, PowerPoint)
• Ability to work creatively and analytically in a problem-solving environment
• Ability to work in an information systems environment
• Must be able to configure system parameters, load client data, implement business logic algorithms and formulas
• Technical skills with regard to software applications
• Numerical competencies
• Eagerness to contribute to a team-oriented environment
• Demonstrated ability to multi-task and manage the work efforts / priorities of other team members
• Ability to quickly understand and decompose HR, business and technical concepts
• Italian payroll legislation knowledge
• An open mind in terms of computerized HR management
• Effective at communicating clearly technical and business matters / ideas
• Customer relationship management

EDUCATION AND EXPERIENCE:

• Proven experience (+1,5 years) in relevant industry, on similar process or activity
• Must be proficient using Microsoft Office and have working knowledge of various operating systems
• Basic SQL knowledge
• Higher education
• Languages: Italian B2, English B2