HR Ops Specialist - Italy (English and Italian speaking)

Job Description Summary
In this role, you will be responsible for executing HR Operations processes. Develop an in-depth understanding of HR & Payroll & Benefits systems, processes, and legislative rules. This role requires emphasis on data integrity and analysis to support key HR decisions while providing coverage and support as needed. Identify and resolve operational issues and support process improvement. Promote "Best in Class" service while developing effective relationships and working cross functionally with internal teams and suppliers.

Job Description

As an HR Operations Specialist you will be participating in dedicated HR processes where you will be an expert handling Employee / HR queries and being involved in projects of improving/simplifying your respective process responsibilities. You will work closely with respective HR business partners for dedicated GEV Business/Location and cooperating with Senior experts / owners of your responsible HR service process.

Essential Responsibilities:

• Support HR Operations services such as On-boardings, Off-boardings, employee life cycle, benefits and ensure people, structures, processes and systems are aligned to deliver key objectives efficiently and effectively.
• Advise on questions/requests from employees, managers and the HR community in a professional, courteous & timely manner
• Deal with operational issues and process failures, identifying and implementing appropriate solutions.
• Develop action plan to mitigate operational risks or resolve escalated issues
• Proactively seek customer feedback to identify areas for simplification, standardization and productivity within assigned process.
• Build and share knowledge of area of expertise by continuously keeping up to date with internal and external updates and changes
• Ensure that high standards of accuracy and quality are maintained with appropriate controls in place, taking accountability for compliance with relevant legal and GE Vernova policy requirements
• Develop a strong working relationship with the GEV HR community through proactive facilitation & improvement of HR processes, ensuring effective communication and early identification of requirements & any issues
• Identify frequent customers / process issues and be able to suggest process, procedure and training improvement opportunities
• Cooperate with 3rd party providers when necessary

Qualifications/ Requirements:

• Bachelor's degree in Human Resources or related Business degree from an accredited university or college / equivalent knowledge or experience such as Economics/Law.
• Fully professional Italian and English language knowledge both verbal and written.
• Some relevant professional work experience with demonstrated achievement in Service-oriented environment.
• Ability to work in a complex and rapidly changing work environment across multiple stakeholder groups, being able to manage urgencies with comfort and efficiency
• Ability to communicate effective through written and verbal communication and consistently deliver high quality customer service in a professional manner

• Demonstrated effectiveness to prioritize between tasks with different deadlines, complexity

Desired Characteristics:

• Strong problem-solving skills to quickly identify and present the creative/collaborative solutions
• Strong communication skills
• Ability to make decisions and manage competing priorities in a fast-paced, multi-task and highly matrixed environment, and connect effectively with employees
• Previous experience working with Workday and any ticketing system