HR Ops Associate - Italian Speaker

Job Description Summary
In this role you will work in the People Ops organization managing administrative processes for our GEV Italy LEs.

Job Description

You will be participating in one or more of the dedicated HR process where you will be handling Employee / HR queries and being involved in projects of improving/simplifying your respective process responsibilities. You will work closely with respective HR business partners for dedicated GE Vernova Business/Location and cooperating with Senior experts / owners of your responsible HR service process.

As an Associate / Advisor for Employee Lifecycle/Onboarding/ Offboarding process you will be:

• Guiding employees through their lifecycle/onboading / offboarding / etc moments that matter by advising them in respective HR matters and completing administrative tasks in the internal HR systems. Understanding their questions and issues, advising them in a professional way and handling their queries in a timely manner
• Creating respective documents that support the regulations of the country-specific legal environment
• Ensuring excellent customer experience, which includes phone and chat support, employment related data changes and documentation in order to provide end-to-end customer care
• Answering / and delivering service through a ticketing system
• Being proactive in handling process gaps that you face and being involved to find a solution and participating in process improvements

WE NEED YOU TO HAVE:

• Fully professional Italianand English language knowledge both verbal and written
• Ability to communicate effective through written and verbal communication and consistently deliver high quality customer service in a professional manner
• Demonstrated effectiveness to prioritize between tasks with different deadlines, complexity
• Previous experience in any Service Delivery center support or HR Contact/Service Centre or HR administration type of job is preferable
• Ability to identify frequent customers / process issues and be able to suggest process and procedure improvement opportunities

Additional Information

Relocation Assistance Provided: No