HR ASC Specialist-Senior Process Associate-Italian -Hybrid Wroclaw

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of HR ASC Specialist-Senior Process Associate-Italian -Hybrid Wroclaw

In this role you will provide consistent and professional support to associates, across EMEA region, enquiries, and requests thru case management tools.

Responsibilities
1. Handle HR inquiries via email, HR cases and phone/chat in a professional and timely manner ensuring outstanding quality of customer support.
2. Administer employee life-cycle programs depending on the scope of responsibilities (stream or market based)
3. Preparing necessary documents for employees
4. Manage tasks in HR systems such as Workday
5. Assures HR policies and processes are followed by all involved parties for assigned scope as per process agreements (escalate inconsistencies),
6. Establish and/or update process documentation (SOP, templates),
7. Maintain good relationships with Stakeholders,
8. Constantly strive for process improvements by identifying process gaps and participating in improvements initiatives within own area of responsibility and by sharing across team
9. Assist with regional translations.
10. Ensure services delivered are in accordance with established Service level Agreement (SLA) and internal Key Performance Indicators (KPI)
11. Complete mandatory trainings and assignments in timely manner
12. To perform other duties as assigned by the Team Lead as and when required.

Qualifications we seek in you!
Minimum Qualifications / Skills
1. Analytical and problem-solving skills.
2. Bachelor / Master's degree.
3. Knowledge of MS office applications: Word, Excel, Outlook.
4. Proficient English (C1)
5. Proficient Italian (C1)
6. Professional background involving problem solving and dealing with internal customers.
7. Ability to work with confidential/sensitive data

Preferred Qualifications/ Skills
1. You have experience in working in the HR / Administration Team
2. Workday and Service Now knowledge will be an asset
3. Previous experience working in Shared Services

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com . Follow us on Twitter, Facebook, LinkedIn, and YouTube.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.