Help Desk Representative - Italian language

Do you love solving problems and helping people with tech?

Are you the person your friends turn to when they need help with their computer or phone? If you enjoy finding solutions, talking to people, and learning something new every day - this is the job for you!

We're looking for a Help Desk Representative to join our Italian team and support clients by solving technical issues and making sure everything runs smoothly.

What will you be doing?

• Helping customers step-by-step to solve tech issues
• Answering calls, emails, and support tickets
• Troubleshooting known and new problems (hardware & software)
• Making sure customer issues are resolved within deadlines
• Supporting and guiding new team members
• Following internal procedures and helping improve service quality

What do we expect from you?

• High school diploma (technical background is a plus)
• Fluent Italian (written and spoken) and English
• Flexibility to work in shifts (8:00 - 18:00 - 8 hour shifts)
• Good knowledge of Windows OS
• Problem-solving mindset and attention to detail
• Team spirit and willingness to learn

What do we offer?

• Hybrid model of work
• Career growth opportunities
• Friendly, international team
• Modern offices in New Belgrade
• Possibility of conversion to a full-time client contract and benefits

Note: Only shortlisted candidates will be contacted. Best of luck, we can't wait to meet you!