Guest relation Officer - Italian Speaking

Company Description

Join us at Accor, where life pulses with passion!

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitalityis a work of heart,
Join us and become a Heartist®.

Job Description

KEY ROLES & RESPONSIBILITIES

• Oversee all aspects of Guest Relations to maximise guest satisfaction, ensuring personal recognition and prompt, cordial attention from arrival through departure
• Manage VIP services, including personal greetings, special recognition, and tailored amenities for members and repeat guests
• Liaise closely with Concierge, Front Office, F&B, and other departments to coordinate guest services, hotel events, and special requests
• Oversee guest arrival and departure processes, including room allocations, welcome preparations, and coordination with Airport Concierge
• Handle guest complaints and special requests efficiently, ensuring timely follow-up and resolution
• Maintain and update guest information systems, including repeat guest history and VIP profiles
• Promote inter-hotel sales and in-house facilities to enhance guest experience and increase revenue
• Participate in regular cross-departmental meetings to facilitate smooth operations and effective communication

Qualifications

PERSONAL ATTRIBUTES

• Excellent written and verbal communication skills in Italian and English
• Strong interpersonal skills with ability to work in a multi-cultural team
• Exceptional guest service skills with a calm and courteous demeanour
• Able to exercise good judgement in challenging situations

Additional Information

Employee benefit card offering discounted rates in Accor worldwide.

Learning programs through our Academies

Opportunity to develop your talent and grow within your property and across the world!