Guest Experience Manager (Italian Speaker)

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:
The Four Seasons Resort Maldives at Kuda Huraa prides itself on the commitment to the Golden Rule philosophy "Treat Others as you wish to be treated" and strives to provide the best possible experience for both our guests and employees. Due to the importance that we place on our employees' well-being, The Four Seasons has been listed in the FORTUNE Magazine as one of the "100 Best Companies to Work For" rankings ever since 1998. The Four Seasons Resort Maldives at Kuda Huraa is a colorful Garden Island with all the charm and intimacy of a traditional Maldivian Village. Located just 25 minutes by speedboat from the airport, the island's accommodations, restaurants and recreational facilities are all close at hand, arranged around a beautiful central promenade lined with borders of bougainvillea, frangipani and hibiscus flowers.

A Maldivian work permit will be provided by the resort.

What you will do:

• Coordinate with departments to ensure top-tier guest experiences.
• Prepare management reports and ensure VIP rooms are ready for perfect arrivals.
• Greet arriving and departing guests, providing genuine hospitality and recognition.
• Act as the main contact for in-house guests, quickly resolving any concerns.
• Conduct resort tours and offer personalized assistance to guests.
• Represent senior management in their absence and keep them informed of guest and staff-related incidents.
• Supervise and train Experience Assistant Agents, ensuring guest preferences are properly recorded and catered to.
• Perform routine inspections of public areas and guest rooms to maintain high standards.
• Manage night shift operations and maintain a network of industry contacts.
• Ensure a safe, clean, and organized working environment.
• Provide feedback and support to staff, participating in briefings and meetings.
• Assist the Department Head in motivating and developing a skilled team, promoting a culture of continuous learning.
• Support employee development through coaching, training, and fostering company values.
• Assist with preparing annual plans, managing departmental expenses, and achieving budgetary goals.
• Oversee the Guest Experience Program and ensure guest recognition programs are effectively implemented.
• Handle any additional duties as required.

What you bring:

• 3-4 years of experience in 5-star hotels or resorts.
• Strong management skills and potential for growth.
• Excellent English, math, and psychometric abilities.
• Business acumen, guest PR skills, and personal flair.
• Fluency in Italian would be an added advantage.
• International experience; fluency in a foreign language would be an added advantage.

What we offer:

• Career growth opportunities both within the Maldives and worldwide at other Four Seasons properties
• A competitive pay scheme along with a fair share of service charge on a monthly basis
• Shared furnished accommodation.
• Meals in Employee Restaurant.
• Excellent Training and Development opportunities
• Use of our Employee Gym outdoor sports facilities & our fully equipped Employee Lounge
• Free WIFI in employee lounge and living areas.

Schedule & Hours:

• This is a full time position
• 48 hours a week with one day off