GSC: Client Manager - CIB Client Servicing (with Italian)

Some careers shine brighter than others.

If you're looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Your career opportunity

Acting as a single point of contact, you will be responsible for introducing new customers to become active clients of the bank as well as enabling selected range of products for existing customers.

What you'll do

• End to End management and coordination of a customer activation journey.
• Be the operational point of contact for Clients for all process requirements.
• Support for Customers and Relationship Managers, as well as internal teams in the existing to bank space.
• Understand clients' needs and fit them into internal rules, local and international regulations.
• Manage pipeline of customer requests and make sure they are processed according to all internal and customer deadlines.
• Build and maintain strong network outside own function to support customer needs.

What you need to have to succeed in this role

• Proven experience of excellent Customer service, proactively looking for innovative ways to improve service delivered to Customers.
• Pro-active and business orientated with ability to prioritize and manage conflicting requests.
• Show resilience to work under pressure.
• Communicate, influence and negotiate effectively with customers and internal teams.
• Bachelor's degree or equivalent professional qualification in banking / finance / economics / similar field.
• Strong interpersonal skills with highly developed capacity to influence others.
• Excellent command of English and Italian (verbal and written).
• Additional language is an asset (verbal and written).

What we offer

The pay range for this role is 9742 PLN - 12000 PLN (monthly, gross).

Variable pay is discretionary, but influenced by Group performance, business/function performance and individual performance.

We offer a comprehensive and competitive package of benefits covering healthcare, family friendly leaves, pension and life assurance, as well as many other benefits to support your wellbeing.

• Additional bonuses for recognition awards
• Multisport card
• Private medical care
• Life insurance
• One-time reimbursement of home office set-up (up to 800 PLN).
• Cafeteria platform
• Employee assistance program
• Additional contributions to PPK scheme
• Corporate parties & events
• CSR initiatives
• Nursery discounts
• Financial support with trainings and education
• Social fund
• Flexible working hours
• Free parking

If your CV meets our criteria, you should expect the following steps in the recruitment process:

• Online behavioural test
• Telephone screen
• Interview with the hiring manager

Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best.

If you have a need that requires accommodations or changes during the recruitment process, please let us know.

We are looking to hire as soon as possible so don't wait and apply now!

You'll achieve more when you join HSBC.

We thank all interested candidates for their applications. We reserve the right to contact only selected candidates.

In case you would like to resign from participation in recruitment process or withdraw previously sent to us application, please email us at: krakow.recruitment@hsbc.com