Global Payment Specialist - Italian Speaker

The Business Support Centre (BSC) of Avis Budget Group, a globally leading vehicle rental service provider, is supporting the Group from Budapest mainly covering commercial support and financial services.

We are now looking for a talented Specialist to join the Global Payments team.

Your role will be:

• Customer-oriented, precise, problem-solving focused work manner.

• Detailed knowledge of the country-related procedures; keeping the deadlines; meeting the quantitative and qualitative requirements.

• Find root causes of payment problems and focus on their timely solution in order to eliminate recurrence.

• Process customer related payments & refunds as per incoming requests

• Monitor the query mailbox, resolve requests & respond to internal and external customers

• Accurately carry out all required administrative tasks related to work deliveries.

• Participates in team/department/GBS projects that utilize their expertise

• Process tasks within the timelines defined by the agreed SLAs.

• Ensure proper archiving of documents and ensure compliance with the Customer Adjustment DOA.

• Providing administrative support to sales managers in the country headquarters

• Precise documentation of actions and resolutions in the relevant systems

• Providing support in updating the process documentation; follow up and recording any changes

• Knowledge sharing with other colleagues

• Contributing to recognizing the opportunities for improving processes.

• Carries out administrative tasks assigned to them under the company's by-laws.

• Is responsible for delivering the services and achieving the results defined by the key performance indicators.

• Take part in the execution of planned transfers.

• In order to solve problems efficiently (gathering information, preparing decisions, accounting, archiving), using all the necessary systems like AMP, Wizard, MS Office, etc.

Key Requirements:

• College degree in Economics is an advantage

• Confident English skills (both verbal and written) plus Advanced Italian knowledge is required

• Experience in an administrative or Accounts Receivable role

• Excellent communication skills and strong teamwork abilities

• Proactive mindset with a can-do attitude

• Confidence in decision-making and taking ownership of tasks

• Strong logical thinking and analytical skills

• Strong working knowledge of Microsoft Office, particularly Excel and Outlook

What we offer:

• Cafeteria benefits, including SZÉP Card, health fund options, and language courses.

• Performance bonuses based on your annual gross salary.

• Medical insurance

• Access to an employee discount program at various hotels, gyms, restaurants, and more.

• Opportunities to grow through our internal learning portfolio and recognition programs.

• An extra day off to celebrate your birthday.

• A vibrant, multinational environment with over 30 nationalities working together at the greenest office in Budapest, the Green House Building.

Avis Budget Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Budapest

Budapest

Hungary