Global O2C Collections Analyst & Dispute Mgt - Italian or Spanish (12 months fixed term)

The Order to Cash Collections Analyst will form part of a virtual Global O2C Collections team reporting under the Global O2C Collections Director, Jennifer Strecker. The successful candidate will be responsible for the performance of activities such as Customer Collections and dunning, customer account management, query and dispute management. Completion of these activities will ensure that GBS continue to support the achievement of working capital objectives and Leadership amongst other key stakeholders will have access to timely, accurate, and complete Order to Cash information. The successful candidate will receive the benefit of working for a stable and very well-established international corporation with a sonorous name and highly established organizational culture. All our colleagues become an important part of our international, friendly and dynamic team.

ROLE RESPONSIBILITIES

These responsibilities include but are not limited to the following:

• Proactively analyze AR falling due and delinquent account balances to ensure timely collection of 3rd party receivables.
• Timely execution of customer dunning activities (e.g. outbound calls, emails, letters, etc.)
• Coordinate customer account resolution with internal parties and execute on agreed collection strategies.
• Timely resolution of inbound billing inquiries (calls, emails, letters, etc.,) with respective parties.
• Maintenance of subledger. Process adjustments/write off balances (non-ADA: FX, bank charges, residuals, etc.), manage default accounts (US only) and provide guidance to Cash application on offsets and payment application where required.
• Refund issuance (review, obtain approvals, and confirm).
• Contribute to AR KPI reporting & analysis on performance of AR ledger.
• Research and support resolution of open disputes. Coordinate with relevant internal stakeholders and customer to support timely close-out of open disputes.
• Effectively communicate to peers and management with regards to work tasks and deadlines.
• Manage and resolve escalations in a timely manner ensuring appropriate management oversight where necessary.
• Manage time effectively and communicate to peers and management with regards to work tasks, status and deadlines.
• Proactively ensure hand-offs to supporting teams are timely and clearly communicated as part of a virtual Global Collections team i.e. Other regional hubs for Collections, Cash application, Credit Risk COE, AR Accounting & Compliance, G2N etc.
• Maintain receipt records, files and documentation in an organized manner.
• Share audit documentation to support periodic SAP PC control performance and internal/external audit programs.
• Participate in GBS Order-to-Cash global initiatives including transformational projects as needed, as a subject matter expert for the area.
• Ensure strong commitment to the control environment through training and review to meet all control and compliance requirements.

QUALIFICATIONS

Education and Experience

• Bachelor's Degree, Finance or Economics or Accounting preferred.
• Fluent English and, either Italian or Spanish Language requirements to support effective engagement with Customers and colleagues/business partners as needed (must have either Italian or Spanish language skills).
• Experience in Accounts receivable and/or broader Order to Cash function preferred.
• Experience with financial shared services preferred.
• Experience of working in cross-functional and multi-cultural team an advantage.
• Ability to work in a high-performing team environment.
• Strong interpersonal skills and ability to communicate with diverse groups and individuals.
• Demonstrated ability to work on own initiative.
• Strong verbal and written communication skills.
• Strong business acumen and professionalism with the ability to interface effectively with all levels of management and operations colleagues in all applicable Pfizer Finance and business functional areas

Technical Skills Requirements

• Proficiency in PC skills (MS Excel, Word, PowerPoint, Teams) required
• SAP ERP system experience preferred including FSCM Collections, Dispute Mgt and S4 Hana.

Please apply by sending your CV and a motivational letter in English

Work Location Assignment: Hybrid

Purpose

Breakthroughs that change patients' lives... At Pfizer we are a patient centric company, guided by our four values: courage, joy, equity and excellence. Our breakthrough culture lends itself to our dedication to transforming millions of lives.

Digital Transformation Strategy

One bold way we are achieving our purpose is through our company wide digital transformation strategy. We are leading the way in adopting new data, modelling and automated solutions to further digitize and accelerate drug discovery and development with the aim of enhancing health outcomes and the patient experience.

Flexibility

We aim to create a trusting, flexible workplace culture which encourages employees to achieve work life harmony, attracts talent and enables everyone to be their best working self. Let's start the conversation!

Equal Employment Opportunity

We believe that a diverse and inclusive workforce is crucial to building a successful business. As an employer, Pfizer is committed to celebrating this, in all its forms - allowing for us to be as diverse as the patients and communities we serve. Together, we continue to build a culture that encourages, supports and empowers our employees.

Disability Inclusion

Our mission is unleashing the power of all our people and we are proud to be a disability inclusive employer, ensuring equal employment opportunities for all candidates. We encourage you to put your best self forward with the knowledge and trust that we will make any reasonable adjustments to support your application and future career. Your journey with Pfizer starts here!

Finance & Accounting

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