FSSC Sub-Regional Business Partner with English and Italian

Company Description

SGS is the world's leading Testing, Inspection and Certification company. We operate a network of over 2,500 laboratories and business facilities across 115 countries, supported by a team of 99,500 dedicated professionals. With over 145 years of service excellence, we combine the precision and accuracy that define Swiss companies to help organizations achieve the highest standards of quality, compliance and sustainability.

Job Description

Build bridges between Finance Operations and Regional Leadership! Take ownership of service delivery for our Italy and Nordic markets.

Business Partnership & Communication

• Act as a Trusted Advisor and primary FSSC partner for Country/Regional Finance Directors, representing service operations in strategic business reviews.
• Manage expectations and bridge the gap between regional strategy and operational constraints using business-relevant language.

Metrics Ownership & Performance Management

• Drive Service Excellence by continuously reviewing, adjusting, and presenting FSSC metrics (KPIs/SLAs) to internal and external stakeholders.
• Identify root causes of performance gaps and support teams in defining and implementing improvement actions.
• Ensure transparency through data-driven insights, ensuring that performance management is aligned with regional business priorities.

Scope & Service Understanding

• Ensure deep understanding of the FSSC service scope and align it with evolving client expectations.
• Identify opportunities for service optimization and support the evolution of the FSSC service model.

Cross-Functional Collaboration

• Work closely with other local and global supporting functions to ensure cohesive service delivery.
• Participate in global initiatives aimed at increasing overall organizational efficiency and customer satisfaction.

Process Optimization & Value Creation

• Facilitate workshops and drive Continuous Improvement projects that enhance both customer experience and operational scalability.
• Use a data-driven approach to measure and report the financial and operational impact of implemented changes.

Compliance, Risk & Control

• Ensure compliance with policies, procedures, internal controls, and audit requirements.
• Identify, assess, and mitigate operational and compliance risks; report breaches and manage incident logs.

Qualifications

• University degree in Finance, Accounting or a related field
• Minimum 3 years of experience in finance, preferably in a business partnering or shared services environment
• Knowledge of English and Italian at a minimum C1 level
• Solid understanding of finance operations and local business unit dynamics
• Strong analytical skills with a proven ability to translate metrics (KPIs/SLAs) into actionable business insights.
• Practical background in change management, continuous improvement initiatives, root cause analysis and project management
• Proven ability to build relationships and influence stakeholders across functions and geographies
• Strategic mindset combined with sound business acumen
• A team player with excellent communication skills and a proactive "can-do" attitude with high accountability and the ability to manage multiple priorities.
• Ability to drive results and influence decision-making without direct authority.
• Opportunity for international networking (travel up to 25%)
• Proficiency in ERP systems - knowledge of Oracle E-Business Suite will be considered a strong advantage.

Additional Information

Check out what we have prepared for you:

• Stable employment based on a contract of employment (umowa o pracę) with fixed business hours, Mon-Fri (08:00/09:00 - 16:00/17:00), in a rapidly growing SSC sector company
• A fast and secure remote recruitment process, including the possibility of signing a preliminary agreement to secure your future employment
• Comprehensive onboarding tailored to your individual pace, with ongoing support from a Team Leader
• Hybrid work model
• Support in developing your individual career path
• Extensive benefits package: private medical care (Medicover), group insurance, access to the Medicover Benefits platform, co-financing for the Medicover Sport card, language course subsidies, additional leave for volunteering, and subsidies for eyeglasses
• Training platform and a wide range of specialized internal and external training sessions conducted by qualified experts
• Employee Referral Program, which rewards you for recommending new talent.
• Opportunities for active participation in various charitable initiatives supporting local communities and organizations
• Annual bonus
• Office location in the immediate vicinity of the "3 Stawy" Shopping Center, with easy access from the center of Katowice
• Dedicated parking for employees

Działając na podstawie art. 24 ust. 1 ustawy z dnia 14 czerwca 2024 r. o ochronie sygnalistów (Dz. U. z 2024 r. poz. 928) informujemy, że w SGS Polska Sp. z o.o. oraz w SGS Global Business Services Europe Sp. z o.o. obowiązuje Procedura zgłoszeń wewnętrznych.

Procedura zgłoszeń wewnętrznych jest dostępna na stronie internetowej pod poniższym linkiem:

Procedura zgłoszeń wewnętrznych / SGS Poland