French/Italian HR Admin Associate

Our story

Strada is a technology-enabled, people powered company committed to delivering world-class payroll, human capital management, and financial management solutions to organizations globally.

With a team of more than 8,000 experts and over 30 years of expertise, Strada blends leading-edge technology with human ingenuity to help businesses across the globe design and deliver at scale. Supporting over 1,400 customers in 33 countries, Strada partners with customers at every stage of their journey, to help drive their vision forward.

It's why we're so driven to connect passion with purpose. Our team's experience in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life.

With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Strada is the perfect place to put your passion to work.

To learn more about us, visit stradaglobal.com

THE ROLE

To contribute and be part of the team responsible for the support and execution of data management/customer services activities, ensuring that output is accurate and on time. Your responsibilities will be focused on HR Administration processes and Customer Care services and you will be flexible supporting either as or when required.

RESPONSIBILITIES

• Use HR Administration expertise to advise upon client queries/issues and ensure a good understanding of Client specific processes and tasks

• Independently perform Data Management or Customer Service activities as per the agreed calendar and KPIs

• Ensure Data Management is performed accurately and on time

• Ensure Tickets and Calls are responded within SLA timescales and to a high standard

• Follow Detailed Working Instructions (DWIs) and highlight any gaps/inconsistencies in the documentation. Also support the updating of DWIs

• Proficient in using systems and tools

• SOC Controls completed on time and with the necessary evidences

• Conduct Knowledge Transfer sessions related to Client/Country specific processes and ensure the audience has understood and can put into practice

• All system issues/defects are reported correctly and tickets are logged with the necessary details and evidences so Application Services and/or Products can investigate

• Highlight to Service Manager any deviations from the standard scope of service

• Ability to recognize and deal appropriately with sensitive and confidential information

• Successful completion of all learning objectives

• Time Recording to be completed accurately and on time

• STRADA Security Standards are adhered and followed

• Contribute to team meetings and raise any issues immediately to your Service Manager

• Ensure you are up to date with all Strada HR announcements and communications

• Build good relationships with all lines of businesses where appropriate

• Update internal stakeholders, when needed, in a timely and accurate way

• Participates in projects and activities as needed and assigned

REQUIREMENTS

• • Good knowledge of MS Office tools such as Excel, Word, and PowerPoint
  • Flexibility to support a global and fast paced environment
  • Attention to detail
  • Excellent written and verbal skills (In both English and Italian/French)
  • Ability to collaborate and work in a team environment, as well as independently while adhering to processes and procedures
  • 1 year experience in Customer Care and/or HR Administration
  • Very good knowledge and understanding of Alight and Client specific HR Admin/ Customer Care processes
  
  
  Essential
  
  
  • High School/University diploma or equivalent
  • HRIS knowledge
  • High level of English spoken and written allowing every day work communication in this language
  • Advance level of French or Italian is a must. Preferably two of those languages.
  • Spanish or any other European language will be a big plus.
  
  
  Benefits
  
  We offer programs and plans for a healthy mind, body, wallet and life because it's important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options.
  
  By applying for a position with Strada, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Strada's employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.
  
  Our commitment to Diversity and Inclusion
  
  Strada is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.
  
  At Strada, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.
  
  Diversity Policy Statement
  
  Strada is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in the employment of qualified minorities, women, disabled persons, disabled veterans and other covered veterans.
  
  Strada provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.
  
  Authorization to work in the Employing Country
  
  Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Strada.
  
  Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Strada business units.

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

DISCLAIMER:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.
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