Field Service Dispatcher with Italian

Job Description

Expect more. Connect more. Be more at Diebold Nixdorf.
Join a global leader transforming how people bank and shop. As a partner to top financial institutions and retailers, we connect millions of consumers to commerce every day.

Location: Warsaw (hybrid mode with 3 days working at the office).

Responsibilities

As Field Service Dispatcher, you'll be the go-to link between customers, field teams, and internal operations. You'll coordinate appointments, monitor schedules, and keep everything running smoothly. From managing job pools and optimizing routes to dispatching technicians and ensuring SLAs, you'll make sure every commitment is met efficiently. Your role is all about smart scheduling, quick problem-solving, and delivering exceptional customer experience.

Your Responsibilities:

• Support dispatch operations for your assigned region
• Monitor technician status and schedules to keep jobs on track
• Manage job pools, fill gaps, and reassign work to meet customer commitments
• Optimize routes for efficiency and on-time performance
• Handle appointment confirmations, rescheduling, and customer inquiries
• Update calendars and adjust assignments based on skills and priorities
• Anticipate obstacles and find prompt solutions
• Collaborate with your team and share feedback for continuous improvement.

Qualifications

• Education or equivalent practical experience
• 2-4 years of experience in Field Service Dispatch or a similar role. Candidates with a background in customer service or administrative support are also encouraged to apply. Dispatching experience is preferred but not mandatory.
• Strong communication skills in Italian language, plus solid English.

We offer:

• Stable employment under an employment contract (full-time)
• EAP (Employee Assistance Program) support package - advice on mental health, finances, legal matters, family relationships, and career development
• Training from day one - full onboarding and access to modern tools
• Career development paths - internal recruitment, participation in projects, certified training
• A fantastic work atmosphere - a supportive and close-knit team
• Private health insurance, life insurance, Multisport card
• 26 days of vacation regardless of seniority
• Access to a training platform with approx. 8,000 courses and training programs (including certified ones)
• Employee referral program - refer friends and earn bonuses!

Why Join Us?

• Be the key link between customers and field teams
• Work in a dynamic, global environment
• Grow your career with hands-on training and support.

Pay Transparency Statement
The monthly base salary range for this position is 6,900.00 PLN gross to 9,200.00 PLN gross.
Actual compensation will depend on factors such as qualifications, skills, competencies, geographic location, and relevant experience. Certain roles may include additional components beyond base salary, such as incentive opportunities or other forms of variable compensation. Details of any such components will be discussed during the interview process and will be governed by the applicable plan documents.

#LI-AO2 #LI-Hybrid

About Us

Why should you join Diebold Nixdorf?

Brightest minds + technology and innovation + business transformation The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability.

-Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.

** To all recruitment agencies: Diebold Nixdorf does not accept agency resumes. Please do not forward resumes to our jobs alias, Diebold Nixdorf employees or any other organization location. Diebold Nixdorf is not responsible for any fees related to unsolicited resumes**

We are a global Company operating in multiple Locations and Entities. As we are keen to find the best solution for our candidates several legal entities might be applicable for a Job offer. A List of our operating entities can be found here - https://www.dieboldnixdorf.com/en-us/about-us/global-locations