Fast Track Claims Processor - Italian Speaker

Job Description

Do you have previous claims experience, or perhaps experience gained in general insurance, administration, or customer service?

We are currently looking for an Accident & Health Fast Track Claims Processor to join our EMEA Madrid Claims Centre team. This is an excellent opportunity for individuals seeking a position in insurance, particularly those with prior claims handling or customer service experience.

As a Fast Track Claims Processor, you will be responsible for delivering outstanding customer service and providing a seamless experience throughout the end-to-end handling of Accident & Health (A&H) claims. You will interact directly with customers based in various countries throughout Europe, ensuring their needs are met with professionalism and care. Your primary focus will be on accurately assessing and managing claims in accordance with the conditions of cover, Chubb policy, Best Practices (BPs) and agreed service level agreements.

This role serves as a fantastic entry point into claims handling, offering valuable exposure to the wider EMEA Claims Team. You'll collaborate closely with colleagues from diverse countries and foster strong partnerships, all while ensuring that supporting our brokers and customers remains at the heart of your efforts.

We are committed to offering thorough on-the-job training and robust onboarding for all new team members. This will equip you to become a proficient Claims Processor and a valued member of the Madrid Claims Centre team. The ideal candidate will collaborate with a diverse claims team to consistently provide exceptional customer service and operational support. You will also have opportunities to continuously develop your technical expertise and claims handling skills through on-the-job coaching and resources available via our talent portal.

If you are eager to advance your career in a dynamic and diverse international environment while making a meaningful impact on our operations and delivering exceptional customer service, we encourage you to apply!

Key Responsibilities:

• Accurately assess and evaluate 'Fast Track' claims, including policy liability, reserve calculations, and settlement values.
• Efficiently handle incoming call enquiries.
• Ensure timely completion of daily tasks and the ability to work within established deadlines (SLAs). Identify and manage process exceptions while proactively collaborating with the Team Leader, Operations Coordinators, and colleagues in a dynamic and agile environment.
• Maintaining claims data entry & indexing file upload/documentation integrity in all used systems.
• Diligently adhere to the best practices laid out under the rules and guidelines for the Madrid Claims Centre SOP(s) & EMEA claims regional processes.
• Deliver a professional service to customers at all times.
• Identify and respond to complaints or customer dissatisfaction.
• Effectively prioritize and manage your workload.
• Continuously develop technical knowledge and expertise.
• Maintain strong client relationships and address issues such as late claims notification and case progress within SLAs.
• Seek assistance from your Team Leader for any client issues beyond your resolution and actively contribute to claims operational initiatives and projects.

What we offer in return:

• 30+ days of vacation a year
• 2 days working from home option + additional flexible days
• Working from home allowance
• Entry time flexibility
• Private medical insurance
• Life and accident insurance
• Meal allowance
• Pension plan
• Stock purchase plan
• Flexible compensation scheme
• Gympass
• Employee assistance program Comprehensive Learning & Development offer

Integrity. Client Focus. Respect. Excellence. Teamwork

Our core values dictate how we live and work. We're an ethical and honest company that's wholly committed to its clients. A business that's engaged in mutual trust and respect for its employees and partners. A place where colleagues perform at the highest levels. And a working environment that's collaborative and supportive.

Diversity & Inclusion

At Chubb, we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions,

and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Equal Opportunity Statement

It is our policy to provide equal employment opportunity in all of our employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category.

Applicants for positions with Chubb Spain must be legally authorized to work in Spain.

Qualifications

• Advanced proficiency in English (C1) is required.
• Native or bilingual proficiency in Italian is essential.
• Any other European language would be an asset (Dutch/German/French/Spanish/Swedish/Danish)
• A Bachelor's degree in Law is preferred.
• General knowledge of commercial insurance in A&H, P&C classes, underwriting, or policy issuance is advantageous.
• Previous experience in claims handling is preferred, ideally within a broker or insurance office.
• Customer service experience that demonstrates a high standard of professional care is preferred.
• Strong organizational skills and the ability to work effectively under time constraints are necessary.
• Ability to prioritize tasks and work within SLAs while managing time effectively.
• Exceptional written communication skills for email correspondence and strong telephonic communication abilities, ensuring a high standard of customer service.
• Attention to detail and a commitment to maintaining high levels of quality and accuracy throughout the claims handling process.
• Experience working independently or as part of a team; self-motivation is essential.
• We welcome candidates who are process-oriented, adaptable, and customer-focused individuals, capable of driving operational improvements while fostering positive internal and external relationships.

About Us

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.