Energy Support Specialist (French/Italian Speaker) - Amsterdam/Berlin

Tesla is looking for a customer-focused, experienced and motivated Energy Customer Support Specialist to join our Energy team in Amsterdam or Berlin. If you love helping people, are customer-centric and technically skilled, we would love to meet you. As a Customer Support Specialist, you will act as the first point of contact for our customers and installers, provide product information, answer questions and resolve any problems that our customers and installers might face. You'll mainly provide customer support for our home battery, the Powerwall. Tesla's Powerwall is a home battery designed to store energy from solar or the grid, so our customers can use the energy anytime they want - at night or during an outage.

Responsibilities

• Provide the highest level of verbal and written (technical) customer support via telephone and email systems
• Evaluate the needs of customers & installers and work in a creative, proactive manner to resolve technical and general support enquiries for our Energy products
• Determine the best course of action for all support activities Communicate customer & installer concerns escalation team and others as necessary to resolve issues
• Accurately record issues and data into CRM/Support Systems

Requirements

• 2+ years of experience in a customer support role, experience in a technical environment is considered a plus
• Excellent written and verbal communication in English and French/Italian.
• Ability to multi-task, prioritize, and manage time effectively
• Familiarity with Customer Relationship Management systems and practices
• Follow oral and written instructions with attention to detail
• Establish and maintain positive, cooperative, working relationships
• Work in a team-based environment and achieve common goals