Emergency Support Coordinator (Italian Speaking)

Description

Position at EF Language Abroad

Emergency Support Coordinator Summer 2026 (Italian Speaking)

Panama Office

Ideal start date: 1.-15.6.2026

At EF Language Abroad, we believe that the world is better when people try to understand one another. Since 1965, we've helped millions of students discover new places, embrace diverse cultures, and gain fresh perspectives.

We offer immersive short-term and long-term language courses and programs across different languages in the countries where they're spoken. Together, our global staff help students from around the world develop the language skills they need to achieve their dreams.

Are you ready for a dynamic role in a truly international environment?

As the Emergency Support Coordinator, you will be a key member of our Emergency Support Team during the summer 2026, dedicated to providing critical support to EF Language Abroad students and their families during key moments of their travel experience.

*This role requires fluent English and Italian, therefore only CVs in English that clearly state Italian fluency will be considered. Availability to work on a rotational schedule to cover the emergency phone 24/7 is required. This includes weekend shifts (Saturday and Sunday). Contracts starting from beginning of June till end of August 2026. Potential mandatory training dates before start may be required.

You will be answering the calls of students and parental guardians who are in potentially stressful situations daily. A calm, empathic demeanour while assessing situations and handling calls is crucial to this roles success.

Your key responsibilities will include:

• Call Management: Handle emergency response calls daily and provide clear, empathetic communication while redirecting calls to the appropriate teams.
• Clear Communication: Provide empathetic, accurate, and reassuring information during high-stress moments, ensuring callers feel heard and supported while waiting to be transferred.
• Customer Service: Providing top-tier customer service and support to all students and parental guardians who reach out for support during urgent situations.
• Documentation: Log all calls, key details, and actions taken in real time to maintain clear records and support incident follow-up and reporting.
• Policy Adherence: Follow all EF emergency response procedures and escalation protocols, ensuring consistent and compliant handling of every interaction.

What We're Looking For:

• Full Fluency in English (reading, writing, speaking)
• Full Fluency in Italian (reading, writing, speaking)
• All additional languages are a plus!
• Someone who is approachable, friendly, and handles challenges with positivity!
• Solution Oriented and able to provide calm support to those in distress
• Experience living, working, or studying abroad is a plus!
• Experience with Salesforce is a plus!
• Full working rights in Panama

About EF (Education First)

At EF we believe that the world is better when people try to understand one another. Since 1965, we have helped millions of people see new places, experience new cultures, and learn new things about the world and about themselves. Our culturally immersive education programs-focused on language, travel, cultural exchange, and academics-turn dreams into international opportunities.

When you join EF, you join a multicultural and diverse community working across more than 600 schools and offices in 50 countries, all with one shared mission of opening the world through education. Whoever you are, whatever you are passionate about-we welcome you and want you to bring that to work every day. EF is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, caste, parental status, identity, experience and everything else that makes you unique.

Founded in Sweden in 1965, EF has schools and offices around the world, including hubs in Boston, London, Mexico City, São Paulo, Shanghai, Stockholm, Zürich, and more. Learn more at https://www.ef.com.

EF is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. All positions are subject to a criminal background and/or reference checks, as applicable.