Dispatch Specialist with Italian

Overview

At QIAGEN, we are driven by a simple but powerful vision: making improvements in life possible.

We're dedicated to revolutionizing science and healthcare for the better. From our entrepreneurial roots to our current global presence, we've grown into a force for positive change. With thousands of employees across six continents, collaboration is our greatest strength. We're always striving to identify talented individuals to join our exceptional teams.

We have played a pivotal role in shaping modern science and healthcare, and we're just getting started. If you're someone who thrives on new challenges, values diversity and wants to make a tangible difference in people's lives, then QIAGEN is the place for you.

At QIAGEN, every day is an opportunity to make a real-life impact.

Join us, grow with us, and together, let's shape the future of biological discovery.

About the opportunity

Support QIAGEN's Field Service operations by coordinating service activities in EMEA, with the main focus on Italy, ensuring timely and efficient delivery of maintenance, installations, and customer support. In this role, you act as a key link between Field Service Specialists, customers, and internal teams, helping optimize service execution while maintaining high data quality and meeting defined service level agreements (SLAs). Your contribution directly supports customer satisfaction and operational excellence.

Your tasks include

• Coordinate Field Service Specialists in Italy, including planning of interventions, preventive maintenance, and installations/de-installations
• Optimize engineers' schedules to maximize productivity and service efficiency
• Process spare parts orders, including bookings, returns, and inventory management for engineers' stock
• Maintain accurate customer and instrument data in CRM systems
• Document service cases in dedicated systems with a high level of detail and accuracy
• Monitor and contribute to achieving service KPIs and SLAs
• Support process improvement initiatives and collaborate on cross-functional projects

Your profile

• Fluent in Italian and English (written and spoken); Spanish is an advantage
• Experience in customer service, service coordination, or dispatching roles
• Strong organizational and planning skills with attention to detail
• Confident user of Microsoft Office tools, especially Excel and Outlook
• Experience with CRM systems; SAP knowledge is beneficial
• Ability to prioritize tasks and work effectively in a fast-paced environment

What we offer

• Private medical care

• Group Life Insurance

• Multisport card

• Flexible benefits platform

• Language classes

• Pension Scheme (PPE) after 12 months

• Childcare subsidy

• Training and development programs

• Happy Monday (snacks provided)

• Attractive location (Sky Tower)

• Hybrid work (conditional to your role)

Our people are the heartbeat of everything we do. Passion drives us as we push boundaries to innovate and evolve. We inspire with our leadership and make an impact with our actions. We cultivate a collaborative, supportive environment where each individual and team can flourish. We champion accountability and encourage entrepreneurial thinking.

QIAGEN is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, or disability.

Please make sure to send an English version of your CV!