CX Onboarding Specialist Small Accounts Italian Market

Hello!

At Factorial we're looking for a new Junior Onboarding Specialist Small Accounts for the Italian Market to help us boost the company to the next level. You'll help our new customers get up and running smoothly with Factorial ensuring our clients use the platform to its fullest, and gathering customers' feedback. One of your greatest challenges will be to make sure our product can be fully adapted to the client's needs.

Ready to be part of the challenge?

About the team

Our Customer Experience team is the voice that guides our users every step of the way, making sure they always get the most out of Factorial. If you're passionate about people and love turning a challenge into a great experience, you'll fit right in.

What you'll do

• Guide New Clients to Success: Keep track of your assigned new accounts in the Italian market and help them complete their initial setup smoothly and on time.
• Smart & Quick Support: Answer setup questions via chat/ticketing and email so clients can get answers fast without waiting for a meeting.
• Friendly Rescue Calls: When a client gets stuck or inactive for a few days, jump on a meeting to help them unblock their setup and keep moving forward.
• Work with AI & Automation: Learn to use modern AI tools and automated triggers that help you detect when a client needs help before they even ask!
• Team Handover: Keep the CRM updated with basic client notes so the whole process is registered and the rest of the team knows exactly how to support them after onboarding.

What are we looking for?

• Passionate About Helping Others: You genuinely enjoy solving problems for clients and giving them a great experience.
• Clear Communicator: You can explain simple setup steps clearly by text, short videos, or quick phone calls.
• Fast Learner & Tech-Curious: You pick up software tools quickly and are excited to learn how AI and automation work in a real business environment.
• Organized & Proactive: You like keeping your daily tasks in order and don't wait for problems to fix themselves.
• Languages: Native/Proficient level of Italian is required. Fluent English (company language).
• Bonus: Previous experience in Customer Support, Client Success, or a fast-paced environment is a plus, but passion and eagerness to learn matter most!

Perks of being part of Factorial

• High growth, multicultural and friendly environment
• Alan as private health insurance
• Healthy life with Wellhub (Gyms, pools, outdoor classes)
• Save expenses with Cobee
• Language classes
• Breakfast in the office and organic fruit
• Food discounts with Nora
• Pet Friendly
• Much more that we'll spill during the interview process

About Factorial

At Factorial, we're building the leading AI Business Management Software for companies of all sizes. Our platform centralizes key workflows across HR, Finance, Talent, Operations, and IT, freeing teams from manual processes so they can focus on what really matters: leading, growing, and taking care of their people.With over 1,500 employees across Europe, Asia, Africa, and America. We are one of Europe's fastest-growing SaaS companies, proudly headquartered in Barcelona. If you're excited to shape the future of business management technology, we'd love to meet you.

We believe in diverse talent: we welcome applicants from all backgrounds and strongly encourage people of diverse experiences and identities to apply.

We believe in inclusion: we are committed to equal opportunities and actively promote workplace inclusion of people with disabilities. If you would like to learn more about our inclusive recruitment processes, you are welcome to indicate so optionally and we will share additional information with you.

Our values

We own it: We take responsibility for every project. We make decisions, not excuses.

We learn and teach: We're dedicated to learning something new every day and, above all, share it.

We partner: Every decision is a team decision. We trust each other.

We grow fast: We act fast. We think that the worst mistake is not learning from them.

Want to learn more about us? Check our website!