Customer Support Specialist, Italian and English speaking

Job Description

Where you'll work: Anywhere inHungary

Customer Care & Success at GoTo

Our Customer Care & Success team is passionate about making IT easy-using AI-powered solutions to securely connect, solve problems, and drive customer delight. We leverage intelligent automation and the latest AI tools to streamline support, tackle challenges efficiently, and ensure every customer's experience is seamless and impactful. By joining us, you'll empower customers (and colleagues!) to achieve more, simplify their day, and make technology work for them, every step of the way.

Your Day to Day
As a Customer Support Specialist, you would act as 1st line support to customers:

• Responding to customer inquiries related to our products by handling inbound calls and callback requests as well as email messages, and initiating test scenarios or remote sessions with customers as needed in Italian and English.
• Taking ownership of user problems and being proactive when dealing with user issues.
• Documenting customer inquiries and issues in Salesforce.
• Gathering information from customers and systems to investigate issues with the help of next-level support.
• Working independently and collaboratively with other teams to solve complex problems while continuously improving knowledge and skills to provide the best possible customer experience.

What We're Looking For
As a Customer Support Specialist, your background will look like:

• Excellent communication skills are essential, with the ability to communicate effectively in both written and verbal forms in Italian and in English, and the ability to explain complex concepts in a clear and simple manner to all customers
• Previous experience in customer-facing IT support (assisting with configuring / troubleshooting of software & hardware)
• Having a strong emphasis on troubleshooting and analytical skills, as well as the ability to prioritize tasks, and the ability to learn new technologies.
• Being a great team player, sharing best practices, supporting changes positively, and managing their time effectively.
• Desire to be ambitious and take advantage of the growth opportunities GoTo provides and to build a career in IT, customer service, or another technology-based field.

What We Offer
At GoTo, we believe in supporting our employees with a comprehensive range of benefits designed to fit your life-at work and beyond. Here are just some of the benefits and perks you can expect when you join our team:

• Full remote work option within Hungary and on-demand seat in our Astoria office
• Comprehensive health benefits, life and disability insurance
• Generous paid time off, paid holidays, volunteer time off, and quarterly self-care days and no meeting days
• Tuition and reading reimbursement programs to support your continuous learning and professional growth
• Thrive Global Wellness Program, confidential Employee Assistance Program (EAP), as well as One to One Wellness Coaching
• Employee programs-including Employee Resource Groups (ERGs), GoTo Gives, and our charitable matching program-to amplify your connection and impact
• Gym reimbursement programs to encourage your physical well-being
• GoTo performance bonus program to celebrate your impact and contributions
• Monthly remote work stipend to support your home office expenses

At GoTo, you'll find the flexibility, resources, and support you need to thrive-at work, at home, and everywhere in between. You'll work towards a shared goal with an open-minded, cohesive team that's greater than the sum of its parts. We're committed to creating an inclusive space for everyone, because we know unique perspectives make us a stronger company and community. Join us and be part of a company that invests in your future, where together we'll Be Real, Think Big, Move Fast, Keep Growing, and stay Customer Obsessed. Learn more.