Customer Support Representative - Italian Speaking

Do you want to work for a global company where promoting gender equality is central to our vision of creating a truly diverse and inclusive business? Where everyone matters, and everyone belongs? Join us and help us provide energy-efficient solutions that make a real impact. We make what matters work. To find out more about us check: https://www.youtube.com/watch?v=baa_aiJ4L7E

About us:

Join Eaton, a global leader where equality and inclusivity are at the heart of our mission. Here, everyone is valued and belongs. Be part of a team that delivers cutting-edge, energy-efficient solutions, making a tangible impact on the world. We empower our customers to manage electrical, hydraulic, and mechanical energy more effectively, safely, and sustainably. At Eaton, we're dedicated to enhancing quality of life and protecting the environment with our innovative energy management technologies and services. Our EMEA Business Service teams empower seamless operations and drive exceptional results across our electrical, industrial, and corporate teams.

What you'll do:

As a key member of the Customer Support/Order Management team, you will report directly to the Team Leader. Your primary responsibility will be to provide exceptional commercial support for a diverse portfolio of project-based customers. This role involves effective communication with both customers and internal teams through various channels, including email, phone, chat, and our case management tool.

Key Responsibilities:

• Respond to inquiries from customers and internal parties via phone, chat, and email, ensuring timely and accurate communication.
• Manage the order process, including order entry, price verification, and order clearance, in compliance with Eaton's policies.
• Address and resolve customer complaints with professionalism and efficiency.
• Coordinate all aspects of delivery and billing, managing multiple product lines and the sequencing of project orders to meet customer requirements.
• Provide a range of pre-sales and post-sales services to enhance customer satisfaction.
• Assist sales functions across the EMEA region and support external customers with processes related to product and service order fulfillment, including end-to-end order status management, repair and calibration requests, product changes or returns, accounts receivable collections, invoicing, contract administration, and lease management.
• Proactively resolve issues by applying established policies and procedures, while maintaining open communication across our internal network of product lines.
• Cultivate an environment that aligns with Eaton's goals and philosophy, promotes continuous improvement, and strengthens customer relationships.

We are looking for a dedicated individual who is committed to delivering outstanding service and fostering positive interactions with our customers and colleagues. Your contributions will play a vital role in achieving our team's objectives and enhancing the overall customer experience

Qualifications:

• Bachelor's degree (BSc/BA)
• 1 to 3 years of experience in customer support

Skills:

• Proficient in English (minimum B2 level) and fluent in Italian
• Basic knowledge of MS Office
• Familiarity with SAP, Oracle, or any case management tool is a plus
• Excellent communication skills, both written and verbal
• Strong customer service orientation with a keen attention to detail
• Punctual and reliable, with a proactive problem-solving mindset

What we offer:

• Wide range of Employee Benefits: Hybrid work model, Annual bonus, Cafeteria, Private Medical Insurance, Life Insurance, Eye-glass refund, AYCM partnership, Internal reward system (E-Stars)
• Employee Wellbeing Support: Access comprehensive support programs designed to enhance your overall wellbeing
• Family Friendly: Enjoy a family-friendly environment with policies that support work-life balance
• Talent Management and Career Development: We are dedicated to your professional growth, with a strong focus on internal mobility, continuous learning, and peer coaching
• Dog-Friendly: Bring your furry friend to work in our dog-friendly office
• Dedicated Spaces: Utilize our family room, multi-prayer room, stretching room, and chill room for your comfort and convenience
• Company Yoga Sessions: Participate in regular yoga sessions to stay fit and relaxed
• Social Responsibility: Join a socially responsible organization committed to making a positive impact
• Employee Appreciation Day: Celebrate with us on Employee Appreciation Day, recognizing your hard work and contributions

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We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.

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