Customer Support Agent (French and Italian speaker)

Job Title

Customer Support Agent (French and Italian speaker)
Summary:

We are looking for a French and Italian-speaking Customer Support Agent to join our customer support team serving travel agencies across the French and Italian markets. In this role, you will provide first-level support to travel agencies using the Amadeus GDS system and related products. You will assist customers through phone, live chat, and portal-based cases, helping resolve queries efficiently while delivering a high standard of customer service.

Key Responsibilities:

• Serve as the first point of contact for Amadeus customers, mainly travel agencies, providing product and solution support by phone, email, the Amadeus Customer Portal, and remote tools.
• Understand customer needs quickly and deliver effective solutions in a timely manner, applying workarounds when necessary to minimize service disruption.
• Maintain clear and proactive communication with customers throughout the resolution process.
• Collaborate with colleagues, senior team members, and stakeholders to ensure the best possible customer experience.
• Escalate service-impacting issues and keep management informed when customer satisfaction or service quality may be affected.

About the Ideal Candidate

• Hands-on experience using at least one Global Distribution System (GDS), preferably Amadeus, Galileo, or Sabre, is essential.
• Strong knowledge of reservations, fares, ticketing, and travel-related workflows will be highly valued.
• Good knowledge of the MS Office suite (Excel, Word, PowerPoint).
• Professional proficiency in French and Italian is required.
• A strong team player who enjoys collaborating with colleagues, sharing knowledge, and contributing to a positive and supportive work environment.
• Positive attitude, willingness to learn, and a proactive approach to challenges and change.
• Customer-focused mindset with an understanding of business and commercial impact.
• Ability to work effectively in a multicultural and international environment.
• Self-motivated and able to work independently while maintaining a collaborative mindset.

Diversity & Inclusion

Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.

Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.

Be aware of recruitment scams

Amadeus Group never charges fees, requests payment, or asks for financial information during recruitment. All legitimate opportunities are communicated solely through official Amadeus channels, including our careers website. Any payment request or outreach via unofficial platforms (e.g., WhatsApp, Telegram) should be treated as fraudulent.