Customer Success Manager (Tech Focus, Italian Speaking) (m/f/d)

Are you passionate about renewable energy?

Do you thrive in fast-paced, hard-working and purpose-driven environments? If you're ready to use your skills to help build a stable customer base that changes the world for the better, then look no further - we want YOU!

Please note that for this role a high proficiency (C1 or higher) in Italian is obligatory.

About Reonic

Reonic is on a mission to simplify renewable technology sales and management with our software solutions, covering solar, storage and heatpump. With over 500 business customers and backed by top-tier investors, we're growing fast-and we need YOU to help us accommodate our new and existing customers.

How you'll make an impact at Reonic

As a Product Specialist for the Italian market, you'll shape the future of Reonic by ensuring our clients achieve maximum value from our solutions. Working closely with our development team, you'll drive customer satisfaction, retention, and innovation in renewable technology.

What you will do

• You are the go-to contact for our diverse range of B2B customers, including solar installers and utilities for the Italian market
• Leveraging customer feedback to enhance our software, in close collaboration with our development team
• Continuously improving customer experience and streamlining processes
• Identifying and capitalizing on upselling opportunities and seeking out potential partnerships, keeping ahead of industry developments
• Strategically plan and implement projects that drive Reonic's growth and innovation

You will be perfect for the role if you have

• Experience in B2B customer service or success, with a strong emphasis for engaging directly with customers
• You have a technical background e.g. (industrial-) engineering
• Previous experience in the start-up ecosystem and a degree in economics, engineering, or a related field (are a plus)
• Motivated to drive change in renewables and have a positive impact
• Excellent communication and presentation abilities in English and Italian

Why you should join us

• Be part of a fast-growing company that's making a tangible impact in the renewable energy sector
• A pivotal role in a fast-growing VC-backed startup building a product already loved by 500+ paying B2B customers
• Freedom to try new things and make quick changes (a nothing-is-impossible spirit of a small but effective team)
• Competitive compensation
• Plus the obvious: Gym membership, coffee, regular team events, MacBook & more