Customer Success Manager - Spanish & Italian Markets

Ready to scale your sales career in a high-growth scale up where your results drive real world change?

We're Sensorfact, Europe's #1 smart monitoring platform for the industry, on a mission to make industry smarter, cleaner, and more efficient. Every day, our technology helps thousands of manufacturers cut energy waste, reduce costs, and lower carbon emissions through intelligent data insights and automation.

Today, we've joined forces with ABB, a global leader in electrification and automation. This partnership has propelled us onto the world stage, enabling us to expand rapidly and help more businesses optimize their energy efficiency, cut costs, and make a positive impact on the planet.

Apply today and help shape a smarter and more sustainable industry.

What you will do:

As a Customer Success Manager, you will be responsible for driving business retention and expansion in the Spanish and Italian markets by delivering value to our customers. Your focus will be on helping customers achieve their goals, ensuring a positive experience, and becoming their trusted advisor. Success in this role requires close collaboration with internal teams (Sales, Renewals, Onboarding, Consultancy, and Product) and a solid technical understanding of our products to provide effective support. In this role, you will:

• Help customers achieve their business objectives by using our product effectively
• Conduct regular check-ins to ensure satisfaction and resolve issues
• Provide software training and explain new features
• Share relevant content such as case studies and customer stories
• Organize cross-sell demos with Sales to showcase additional offerings
• Collaborate with internal teams to ensure customer success

What you bring:

• Proven experience in customer success, relationship management, or similar roles
• Fluent in Spanish, Italian and English
• Strong communication skills with the ability to build trust and effectively partner with customers
• Commercial mindset with the ability to identify upsell and cross-sell opportunities
• Creative, self-starter with a proactive approach to process improvement
• Familiar with SaaS technology and eager to quickly grasp core product features
• Excellent organizational skills and the ability to manage multiple tasks simultaneously
• Flexible and adaptable in a fast-paced, evolving environment

Why you will love working here:

• Rapid growth opportunity
• Uncapped performance-based bonuses
• Employer pension contributions
• NS business card for sustainable commuting
• 500 euros for your home office setup (through Workwize)
• Exciting rewards through our employee referral program
• 27 vacation days to recharge
• Remote work flexibility: Up to 2 months per year (based on performance and manager approval)
• Onboarding, buddy system, and mentorship
• Team-building activities, including Sensorfact, outings, and company getaways
• Free Friday lunch and healthy snacks

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