Customer Success Manager, Mid-Market (Italian Speaking)

TeamViewer provides a leading Digital Workplace platform that connects people with technology-enabling, improving and automating digital processes to make work work better. Our software solutions harness the power of AI and shape the future of digitalization.

We believe that our diverse teams and strong company culture are key to the success of our products and technologies, that hundreds of millions of users around the world and around 645,000 customers across all industries rely on. With more than 1,900 employees worldwide, we celebrate the unique perspectives and talents that each individual brings to the table and foster a dynamic work environment where new ideas thrive. Are you ready to join our team and make an impact?

Responsibilities

As a Mid-Market Customer Success Manager (CSM) at TeamViewer, you will act as a trusted advisor to a portfolio of mid-sized customers, ensuring they achieve measurable business value from our solutions.

You will manage a larger, dynamic portfolio of customers, focusing on driving adoption, retention, and scalable customer engagement. By combining strong relationship management with data-driven insights, you will play a key role in securing long-term customer success and identifying growth opportunities.

Customer Relationship & Engagement

• Manage a portfolio of mid-market customers across multiple industries and regions
• Build trusted relationships with key stakeholders and act as the primary post-sales contact
• Drive structured engagement through regular touchpoints, lifecycle outreach, and business reviews
• Establish yourself as a strategic partner while maintaining scalability across your customer base

Adoption & Value Realization

• Ensure successful onboarding and enablement of customers
• Drive product adoption and help customers maximize the value of TeamViewer solutions
• Guide customers in translating use cases into measurable business outcomes
• Support customers in realizing ROI and achieving their defined success criteria

Customer Health & Risk Management

• Monitor customer health, engagement, and usage metrics to proactively identify risks
• Develop and execute mitigation plans to prevent churn and improve retention
• Maintain clear visibility on renewal status, customer sentiment, and success plan progress

Commercial Awareness & Growth

• Identify upsell and cross-sell opportunities within your portfolio
• Collaborate closely with Sales and Account Managers to drive account expansion
• Contribute to predictable renewals and overall net revenue retention

Internal Collaboration & Voice of the Customer

• Act as the voice of the customer internally by sharing insights with Product,Marketing, and Engineering
• Coordinate cross-functional teams (Sales, Support, Solutions Engineering) to resolve customer needs
• Contribute to improving customer success processes and scalable engagement models

Requirements

• 2-5 years of experience in Customer Success, Account Management, or a similar customer-facing role (preferably in SaaS/software)
• Fluency in both English and Italian
• Proven ability to manage multiple customers simultaneously in a structured and scalable way
• Strong communication, presentation, and stakeholder management skills
• Ability to understand technical concepts and translate them into customer value
• Comfortable using CRM and customer success tools
• Experience in driving customer adoption, retention, and satisfaction
• Highly organized with strong prioritization and problem-solving capabilities
• Data-driven mindset with experience analyzing customer health and usage metrics
• Experience working cross-functionally in an international environment

What we offer

• Onsite Onboarding in our HQ office for an optimal start
• Great compensation and benefits packages including company achievement bonus or sales bonus, company stocks and regular salary reviews
• Premiums for the private pension plan (BAV) up to the maximum amount are topped up by TeamViewer
• Public transport friendly offices
• Option to lease an e-bike (Germany only)
• Special terms for local gyms
• Access to Corporate Benefits platform with many discounts
• Regular Team events and company-wide celebrations
• Open door policy, no dress code rules, frequent all Hands and Leadership Lunches
• Hybrid and Flexible work time with up to 50% home office
• Work From Abroad Program allowing up to 40 days of work outside your contracting country
• We celebrate diversity as one of core values, join and drive one of the c-a-r-e initiatives together with us!

TeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C-A-R-E and understand that our diverse, values-driven culture makes us stronger. As we continue to grow as a company, we also focus on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender, civil or family status, sexual orientation, religion, age, disability, education level, or race.

If you require any accommodations or adjustments during the application or hiring process, including interview or onboarding support, please reach out to your Talent Acquisition Partner, who will be happy to support you.

Department Customer Support Locations Porto Remote status Fully Remote Employment type Full-time Type of Job Non Student