Customer Success Manager - Italian Speaker

Ready to scale your career in a high-growth scale up where your results drive real world change?

We're Sensorfact, Europe's #1 smart monitoring platform for the industry, on a mission to make industry smarter, cleaner, and more efficient. Every day, our technology helps thousands of manufacturers cut energy waste, reduce costs, and lower carbon emissions through intelligent data insights and automation.

Today, we've joined forces with ABB, a global leader in electrification and automation. This partnership has propelled us onto the world stage, enabling us to expand rapidly and help more businesses optimize their energy efficiency, cut costs, and make a positive impact on the planet.

Apply today and help shape a smarter and more sustainable industry.

What you will do:

As a Customer Success Manager, you will be responsible for driving business retention and expansion in the Italian market by delivering value to our customers. Your focus will be on helping customers achieve their goals, ensuring a positive experience, and becoming their trusted advisor. Success in this role requires close collaboration with internal teams (Sales, Renewals, Onboarding, Consultancy, and Product) and a solid technical understanding of our products to provide effective support. In this role, you will:

• Help customers achieve their business objectives by using our product effectively
• Conduct regular check-ins to ensure satisfaction and resolve issues
• Provide software training and explain new features
• Share relevant content such as case studies and customer stories
• Organize cross-sell demos with Sales to showcase additional offerings
• Collaborate with internal teams to ensure customer success

What you bring:

• Proven experience in customer success, relationship management, or similar roles
• Fluent in Italian and English (additional languages are a plus)
• Strong communication skills with the ability to build trust and effectively partner with customers
• Commercial mindset with the ability to identify upsell and cross-sell opportunities
• Creative, self-starter with a proactive approach to process improvement
• Familiar with SaaS technology and eager to quickly grasp core product features
• Excellent organizational skills and the ability to manage multiple tasks simultaneously
• Flexible and adaptable in a fast-paced, evolving environment

Why you will love working here:

• Grow your career as we scale
• Pension Contribution of 4% with an employer sponsored retirement plan
• Public transport allowance via NS business card
• Home Office Budget up to €500 via Workwize
• Employee Referral Incentives up to €3,000 for a successful referral
• 27 Vacation Days to rest and recharge
• Remote Work Flexibility up to 2 months/year (with manager approval)
• Structured Onboarding & Mentorship support
• Social Events like Sensorfact Week & team dinners
• Office Perks like unlimited coffee, snacks, and free Friday lunch

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