Customer Success Manager (Italian Speaker)

About us

Joining Busuu means being part of one of the top EdTech companies in the world, a multiple award-winner recognised for its innovation and impact in language learning.

Busuu's vision is to empower people through languages. We are the world's largest online community for language learning, with 120+ million registered users. We make learning a language easy by combining AI-powered courses with feedback from our global community of native speakers and lesson content designed for real life.

Busuu is part of the global Chegg family. Chegg is the leading student-first connected learning platform and a NYSE listed company.

About B2B at Busuu

Busuu for Business partners with companies across the world to build effective, multilingual teams through scalable language training solutions. Our B2B customers include small, mid-size enterprises and multinational corporations across industries such as logistics, retail, technology, banking, hospitality, and professional services.

We provide AI-powered language courses, live lessons, analytics dashboards, and structured onboarding journeys designed to deliver engagement, measurable progress and business outcomes. Customer Success is at the heart of our B2B value proposition - ensuring organisations see sustained adoption, ongoing ROI, and long-term impact.

The Italian B2B market is rapidly expanding, and we are strengthening our team to support the growing demand for language learning.

What does a Customer Success Manager do at Busuu?

As a Customer Success Manager for the Italian market, you drive measurable customer outcomes and commercial success across a portfolio of mid-market and enterprise clients. Your core mission is to maximise adoption, engagement and ROI so that customers achieve their business goals and renew their partnership with Busuu.

You act as a trusted advisor to your clients by deeply understanding their objectives, guiding them through Busuu's onboarding and enablement frameworks, and identifying opportunities for growth in alignment with their strategic priorities. You collaborate closely with New Business and other internal teams to ensure seamless handovers, surface product feedback, and contribute to overall market excellence. Gross and Net Retention and account growth will be key measures of your success.

What will you do at Busuu?

• Build strong, trusted relationships with mid-market and enterprise stakeholders in Italy, becoming a strategic partner in their language-learning initiatives.
• Deliver a smooth onboarding experience and guide customers through Busuu's adoption, engagement, and enablement motions.
• Monitor customer usage and KPIs through dashboards, sharing insights and best practices that demonstrate ROI and drive business outcomes.
• Own the renewal process across your portfolio, including surfacing risks early, building renewal plans, and collaborating with Sales on strategy where needed.
• Identify and qualify upsell and expansion opportunities that align with customer needs and contribute to net revenue retention.
• Present clear, data-driven insights to influence customer decision-making and internal learning strategies.
• Share market and customer feedback with Product, Sales, and Marketing to help shape Busuu's roadmap and commercial positioning.
• Stay informed on trends in the Italian corporate learning and EdTech landscape to provide relevant, consultative guidance.
• Generate customer advocates, case studies and success stories that highlight engagement, outcomes, and ROI.

Essential Skills & Experience

• Native-level (or equivalent) Italian and fluent English
• Minimum 2 years of experience in Customer Success, Account Management or similar client-facing roles within a SaaS environment
• Experience managing mid-market or enterprise customers, ideally with multi-stakeholder relationships
• Ability to interpret customer data and use insights to demonstrate ROI and influence decision-making
• Strong consultative approach with a customer-centric and solutions-focused mindset
• Ability to collaborate effectively with cross-functional teams such as Sales and Product
• Strong organisational skills and the ability to manage multiple accounts and priorities at once
• Confidence working with CRM systems, dashboards and common SaaS tools

Bonus Skills & Experience

• Experience in EdTech or HR and Learning and Development solutions
• Additional European languages relevant to our customer base
• Understanding of the corporate language training landscape
• Comfortable discussing technical topics related to integrations or platform setup

At Busuu we want to ensure that you have access to some great benefits:

• Our centrally located offices are well-equipped with free breakfast, plenty of snacks and fresh fruit
• You get 2 free lunches per week at our office that you can choose out of a wide selection of restaurants in the area
• Busuu offers a great Private Health Insurance scheme
• There is a dedicated training budget to ensure our employees can continuously grow and progress in their careers
• We like to support our teams with their work-life balance so we offer flexible working hours and a hybrid model of working
• We offer enhanced maternity and paternity leave (depending on location)
• Staying connected as a team is very important to us, so we have lots of social activities for you to join such as team lunches, Thursday socials, quarterly team, and company events

What happens next

We aim to have a simple and speedy hiring process and we want to make sure that we are right for you as much as the other way around.

• CV application review - We will review it as quickly as possible
• Let's chat - Quick chat with our team about your experience and the role
• Interview - With the Hiring Manager
• Case Study - At home case study to show off your skills
• Interview - Interview to review the task and speak with other colleagues in the team

Our platform is for everyone, and so is our workplace. We pride ourselves on embracing our differences, whether they're cultural, racial, religious, or otherwise. This means each one of us comes to work knowing that we have a voice - and a safe, judgement-free zone to speak freely.

If you like the sound of that, join us. We'd love to hear what you have to say.

Department Customer Success Locations London, Madrid Remote status Hybrid