Customer Service Specialist with Italian

General Information

Position
Customer Service Specialist with Italian

Work arrangement
Full-time

City
Gdansk, Katowice, Krakow, Lodz, Poznan, Rzeszow, Szczecin, Warsaw, Wroclaw

Country
Poland

Department
Business Services Center (PL)

Team
Global Contact Center - Customer Service

Area of interest
Customer Service, IT - Services, Support

Way of work
Remote

Description & Requirements

Who we are looking for

Italian speakers-we will provide you with the technical training which will help you succeed in the role. All you need is the language skills and a can do attitude.

Join us if you have:

• Previous Customer Service experience;
• Good command of MS Office;
• Excellent communication skills;
• Attention to detail and team-working skills;
• Interest into Technology;
• Excellent Italian verbal and written communication skills - minimum C1 level;
• Very good English verbal and written communication skills - minimum B2 level;
• Ability to work shifts (8-19).

Any specific education is not required - each application will be evaluated individually.

Your future role

• Delivering high-quality standard customer service;
• Remote support for Deloitte's employees regarding issues;
• Contact with clients via incoming phone calls, self-service tickets and chats
• Analysis and solving of the most common enquiries using step-by-step solutions provided to you;
• Cooperation with other teams to deal with more complex issues;
• Continual service improvement, looking to help better the service, supporting others in doing and/or putting your own ideas and initiatives forward;
• Grow and develop yourself - through the creation of individual developmental plans and with the support of peers;
• Take ownership and manage problems to their successful resolutions.

What we offer

• Stable job in a multinational company based on an employment contract;
• Working in a flexible hybrid model - partially from home and the office;
• Private medical care program, life, and travel insurance;
• Access to various forms of recreational and social activities (MyBenefit, Multisport, bike rental, sports teams);
• Onboarding plan from the first day of work and the Buddy Program - support from a dedicated coworker;
• Friendly organizational culture (integration events, well-being and diversity & inclusion programs);
• Wide development opportunities (individual career path, training in soft and technical skills, access to modern training platforms, including Udemy for Business, LinkedIn Learning).

Selection process

Apply and create your future with us!

If your resume is of interest to us, the recruitment will consist of several stages:
1. Online interview interview with Recruiter and team Members.
2. Language check.

You will receive feedback regardless of process result.

About Deloitte

Deloitte is a variety of people, experience, industries and services we deliver in 150 countries of the world. It is an intellectual challenge, a good starting point for your career, and an excellent opportunity for continuous development and gaining valuable life experiences.What you only must do is to take the first step - press the apply button and send us your CV, go through all the stages of the recruitment process and sign a contract with us. Deloitte is simply your best choice.