Customer Service Representative with Italian - Contact Center

Customer Service Representative with Italian - Contact Center

Posting Start Date: 7/21/26

Posting Location: Kraków, PL

Requisition ID: 43314

Amway is the world's #1 direct selling company and one of the largest family-owned businesses globally. Since 1959, we've been empowering people with innovative solutions and over 450 premium products in nutrition, beauty, and home care. Sold exclusively through our network of independent distributors and our webshop, our products help millions live healthier, more vibrant lives. With a presence in over 100 countries and $7.2 billion in revenue in 2025, Amway continues to lead the way. Our top brands? Nutrilite™ - the world's #1 brand of vitamins and supplements, ARTISTRY™ - high-performance skincare and beauty, and eSpring™ - cutting-edge water filtration systems

What is the purpose of this role?

Be the Voice of Amway as a Customer Service Representative, you'll be the trusted point of contact for our Amway Business Owners (ABOs) and customers. This isn't a call-centre job where you just follow scripts, you'll build relationships, solve real problems, and make a genuine impact every day. From day one, you'll be part of a diverse, international contact centre supporting 27 European markets, where collaboration, curiosity, and continuous improvement are part of everyday life.

Primary responsibilities:

• Provide Premium Support: Handle inquiries from ABOs and customers in your designated market via various channels (phone, email, chat).

• Be a Knowledge Expert: Navigate our portfolio of products, promotions, and incentives to provide accurate, high-quality advice.

• Digital Support & Troubleshooting: Support users on our online platforms, collaborating with the Technology department to resolve incidents.

• Business Partnership: Help ABOs maximize their potential by explaining our Sales and Marketing Plan.

• Continuous Improvement: Share your ideas! We value proactive people who want to simplify processes and boost customer satisfaction.

• Collaborate: Support your team and participate in cross-departmental projects that go beyond your daily routine.

Required Knowledge & Skills and/or Related Experience:

• Language Proficiency: Fluency in Italian (C1/C2) and English (min. B2), an additional European language at a professional level is a plus.
• Working hours: Willingness and availability to work a regular schedule from 9:30 AM to 6:00 PM.
• Customer-Centric Mindset: A natural ability to connect with others and a genuine commitment to providing excellent service.

• Growth Mindset: An openness to new challenges and a proactive approach to learning in a fast-paced, dynamic environment.

• Digital Literacy: Solid command of MS Office, with a strong emphasis on Excel and PowerPoint.

• Collaborative Spirit: A collaborative spirit that thrives on working with others to deliver high-quality outcomes.

• Commitment to Quality: Consistently meeting or exceeding established quality standards.

What you can expect from us:

• Hybrid Work model (3 days from the office)
• Private medical care in LuxMed Group
• MyBenefit Cafeteria Platform (with Multisport card available)
• Group Life Insurance
• Additional day off for your Birthday
• Additional two days off per year for voluntary activities of your choice
• Employee discount for high-quality Amway products
• Annual Bonus depending on the yearly company and individual performance
• Various portfolio of internal&external trainings: professional certifications, access to the e-learning platform
• Possibility of growth inside of organization
• International team environment
• Numerous company events and office initiatives
• Family atmosphere with no formal dress code
• Attractive office location in the heart of Krakow (High 5ive, Pawia street)