Customer Service Representative with Italian

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first - developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.
A Day in the Life
Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first - developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact
Join Medtronic at an exciting time of transformation as we enhance the Diabetes customer journey and prepare to transition the Diabetes business into an independent company, MiniMed.

As a Customer Service Representative within the Direct-to-Patient Diabetes team, you will play an important role in supporting customers and patients throughout the order fulfilment process, helping ensure timely access to life-changing diabetes therapies and supplies.

In this role, you will be responsible for managing customer care and order management activities, resolving operational issues, and collaborating with multiple stakeholders across Europe. You will work in a dynamic international environment where attention to detail, customer focus, and teamwork are key to success.

This role is based within the Diabetes Customer Service and Supply Chain organization and operates in a cross-functional environment. You will work in a hybrid setup with an office location at the Center of Expertise in Warsaw, collaborating closely with colleagues across countries, Regional Offices, and business stakeholders to support customer care and order-to-cash processes.

Primary Responsibilities:

• Process and manage customer orders in SAP, ensuring compliance with established procedures and service level agreements
• Support customers and patients throughout the order fulfillment process, providing timely updates and professional communication
• Monitor orders and deliveries, proactively resolving issues that may impact customer or patient experience
• Manage returns, claims, disputes, and other customer service activities while maintaining high levels of accuracy and quality
• Collaborate with Regional Offices, Supply Chain, Sales, Finance, and other stakeholders to ensure smooth and timely order execution
• Handle customer and patient inquiries using a solution-oriented approach and build strong relationships with internal and external partners
• Identify process improvement opportunities and contribute to continuous improvement initiatives to enhance operational efficiency.

Required Qualifications:

• Process and manage customer orders in SAP, ensuring compliance with established procedures and service level agreements (SLAs)
• Support customers and patients throughout the order fulfilment process, providing timely updates and ensuring a positive experience
• Monitor orders and deliveries, proactively identifying and resolving issues that may impact service levels or customer satisfaction
• Manage returns, claims, disputes, and other customer service activities while maintaining a high level of accuracy and quality
• Collaborate closely with Regional Offices, Supply Chain, Sales, Finance, and other stakeholders to ensure timely and accurate order execution
• Handle customer and patient inquiries through professional, solution-oriented communication and build strong working relationships with key stakeholders
• Identify process improvement opportunities and contribute to continuous improvement initiatives that enhance operational efficiency and customer experience.

Preferred Qualifications:

• Experience in healthcare, medical devices, or other regulated industries
• Knowledge of Order-to-Cash processes
• Experience supporting customers in an international environment
• Advanced Excel skills and SAP reporting knowledge
• Familiarity with DHL ELP or similar logistics and shipment tracking tools.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

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Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

Pay range / Rango salarial / Intervalo salarial /Fascia retributiva / Tranche de salaire / Gehaltsband / Salaribereik: Poland: 77,600.00 PLN - 116,400.00 PLN |

The final salary within this range will be determined based on objective, job-related criteria, including relevant experience, skills and qualifications, in accordance with our compensation framework.

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).