Customer Service Representative II

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first - developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.
A Day in the Life
Medtronic employs more than 90,000 people worldwide, serving physicians, hospitals and patients in approx. 160 countries. The company is focused on collaborating with stakeholders around the world to take healthcare Further, Together. At Medtronic, we value what makes you unique. Be part of a company that thinks differently to solve problems, make progress and deliver meaningful innovations.

We are looking for a Customer Service Representative with Italian to join our Order Validation team. The Order Validation team acts as a link between the Order Entry team, sales representatives, and other departments, ensuring smooth communication and resolving any issues related to orders. Key responsibilities include handling tasks and emails to resolve order discrepancies, updating missing information using available tools or by contacting customers, making changes to orders as requested by clients or sales representatives, checking order statuses, and providing customers with information on the expected delivery time.

Primary responsibilities:

• Monitoring blocked orders and ensuring block lifting in a timely manner, to enable prompt product shipment and invoicing.
• Handling queries and maintaining smooth ongoing communication with internal stakeholders via Outlook or SAP CIC.
• Handling reports & performing follow-up actions for open orders at agreed frequency and accuracy.
• Close cooperation with internal & external stakeholders (Regional Offices, 3rd party Vendors, Sales, Pricing etc.).
• Working in SAP ECC/CRM CIC environment.

Required qualifications:

• Minimum of 1 year of relevant experience in Customer Care Operations Departments.
• Spoken and written proficiency in English and in Italian (minimum B2 level).
• Proficiency in using M.S. Office - Outlook, Excel and willingness to use new applications/tools.
• Proactive and investigative mindset, as well as a high level of attention to detail and strong analytical skills, ability to work under time constraints.
• Team-player, at the same time able to work independently on moderately complex projects with general supervision.
• Willing to recommend enhancements in processes to solve problems or improve effectiveness.
• Experience in using SAP (ECC, CIC) and Advanced Excel knowledge (VBA) is an advantage.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Recruitment Fraud Alert

We are aware of phishing scams targeting job seekers. Please keep the following in mind:

Apply only through official Medtronic channels. All legitimate Medtronic recruiting communications come from approved Medtronic platforms and official @medtronic.com email addresses.

Medtronic will never ask for payment or sensitive personal information (such as bank account or Social Security details) during early stages of the hiring process. Any such requests are not legitimate.

If you receive a suspicious message claiming to be from Medtronic, do not respond, click links, or open attachments.

If you have any questions, concerns regarding the authenticity of a communication alleged to have been made by or on behalf of Medtronic, please contact us immediately at AskHR@medtronic.com.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

Pay range / Rango salarial / Intervalo salarial /Fascia retributiva / Tranche de salaire / Gehaltsband / Salaribereik: Poland: 77,600.00 PLN - 116,400.00 PLN |

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).