Customer Service Agent - Italian Speaker (m/f/d)

Company Description

Job Description

WE ARE GROWING FURTHER and we are looking for YOU! Join our international service & sales team, and help us provide a premium service to our customers as Italian Speaking Customer Service Agent (m/f/d), so that they will keep coming back to us.

Have you already had the opportunity to gain experience in a call center environment? Perfect, then apply now and support our customer care team! Please submit your application in English.

YOUR ROLE AT SIXT

• You are the first point of contact for our customers and provide advice to their requests regarding their bookings, rental agreements, complaints, and invoices
• You assist our business and private customers on the phone and via email in using the online booking systems, to make reservations, offer our customers a full-service package and find a solution for any problem
• You always have a sympathetic ear, and you advise our customers over the phone and via email
• We are big on team spirit - that's why you'll work closely with the other departments of the company to be able to give our customers the best service and to increase customer satisfaction and loyalty

YOUR SKILLS MATTER

• Language: You are fluent in Italian and English (written & spoken) and have an understandable and clear way to speak and express yourself
• Experience: You enjoy customer contact and know how to deal with challenging customers in a professional and friendly manner. You already have some experience in customer service, working in a call center or BPO environment
• Soft skills: You are an organizational and communicative talent, able to cope with a heavy workload, and highly dependable
• Team spirit: You like to work in international teams and appreciate the exchange with colleagues
• Tools: You are practiced in using MS-Office programs - especially Outlook, Word, and Excel

WHAT WE OFFER

• Generous Time Off Enjoy 28 days of vacation, an additional day off for your birthday, and 1 volunteer day per year
• Work-Life Balance Benefit from a hybrid working model with no dress code
• Permanent Contract & Competitive Compensation Our employment contract is permanent from the start. Enjoy above-average compensation with performance-related bonuses
• Great Employee Benefits Access discounts on SIXT rent, share, ride, and SIXT+, along with partner discounts
• Training & Development Participate in training programs designed for your personal growth and development
• Health & Well-being Private health insurance to support your well-being, plus the Coverflex advantage system

Qualifications

Additional Information

About us:
We are a leading global mobility service provider with sales of €3.07 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (cab, driver and chauffeur services), SIXT+ (car subscription) and gives our customers access to our fleet of 222,000 vehicles, the services of 1,500 cooperation partners and around 1.5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,098 rental stations. At SIXT, a first-class customer experience and outstanding customer service are our top priorities. We focus on true entrepreneurship and long-term stability and align our corporate strategy with foresight. Want to take off with us and revolutionize the world of mobility? Apply now!