Coupa Admin, Source to Pay-Assistant Manager -Italian-Remote RO

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Inviting applications for the role of Coupa Admin, Source to Pay-Assistant Manager -Italian-Remote RO
You're responsible to work across a variety of categories so will need to demonstrate a broad range of category knowledge and be able to work dynamically and flexibly with a broad range of SMEs.
Responsibilities
• Responsible for deep business process knowledge in order to identify and propose process efficiencies within the systems in line with Coupa releases.
• Designs and configure Coupa to account for new process requests/requirements that may arise; implement efficient, effective and user-friendly processes within Coupa.
• Resolves escalated issues related to configured processes in Coupa.
• Reviews major release notes for Coupa and provide delta assessment and impacts.
• Produces, maintains and conducts test plans for user acceptance testing for new functionality and defect resolution; regression testing and testing of fixes to defects in releases.
• Partners with IT/Digital teams responsible for development and support of Coupa integrations with interfacing systems.
• Creates training materials and conduct Coupa user training and orientation.
• Develops and facilitate supplier education and training as necessary; enabling suppliers in the P2P application.
• Performs day-to-day tasks, e.g. reporting/notification of receiving holds and delinquent invoices, acting as Ultimate Approver for approval chains where needed, set up system notifications/banners.
• Maintains internally handled catalogs by coordinating with the supplier, purchasing teams, internal IT, legal and business users (as needed).
• Keeps all item offerings complete and updated with prices and terms & conditions as negotiated by sourcing team.
• Promotes user adoption by improving catalog usability and Supports the electronic enablement of suppliers through CSP and CXML.
• Tracks and reports on identified key performance indicators and builds summary reports.
• Responsible for first contact resolution (FCR) for user raised questions and issues, maintaining always a sense of urgency, providing excellent user experience and efficiency.
Qualifications
Minimum qualifications
• Any graduate degree or equivalent with a strong academic record.
• Good communication and analytical skills.
Preferred qualifications
• Previous experience in Procurement & Sourcing.
• Effective probing skills and analyzing / understanding skills.
• Problem solving skills with customer centric approach, demonstrated proficiency with written English and with neutral English accent.
• Must be able to work on a flexible schedule.
• Strong attention to detail.
• Basic Excel & PPT skills.

What can we offer?
• Attractive salary.
• Stable job offers - employment contract
• Work in a multicultural and diverse environment with employees from over 30 countries
• Genpact supports professional trainings and great career development opportunities
• Free access to our award-winning learning platform
• Benefits such as Meal Tickets, Medical Services, Insurance, additional vacation days or partner discounts

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at www.genpact.com and on X, Facebook, LinkedIn, and YouTube.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.