Contract Management Specialist with Italian

Wipro, Multinational Corporation that provides information technology, consulting and business process services is seeking a new enthusiastic candidate who would join our team on a Contract Management role.

What should I bring to the table?
• Fluency in English and Italian: good speaking, writing and comprehension skills in business context.
• Minimum of Baccalaureate Degree.
• Previous experience with Order Management, Contract Management is a plus.
• Familiarity of MS office tools: outlook, excel.
• Basic Understanding of Order to Cash/Sales Order Management process / Customer Fulfillment / Contract Management processes.
• Knowledge in Oracle R12 ERP/ SAP instance would be an advantage and preferable.
• A clear focus on superior customer service and continuous business performance improvement.
• Experience in analyzing performance metrics and managing proactively for continuous improvement.
• Demonstrated capacity to apply statistical measures to workflows and performance monitoring.
• Task and goal-orientated, with high energy levels and strong attention to detail.
• Capable of prioritizing issues and working with a sense of purpose and ownership.
• Analytical, with strong problem-solving skills.
• Thinking process - Be proactive, ask and perform work.
• Planning - Ability to plan the steps to be taken to achieve objectives.
• Accountability - Taking personal responsibility for actions.

What will my future role be about?
• Manage Contracts during their lifecycle.
• Responsible for proactively managing and maintaining all aspects of the Service/Lease contracts during their life cycle.
• Ensuring the accurate and timely invoicing of revenue.

Manage Billing
• Prepare billable data to ensure contracts are ready to bill to include collection and validation of usage data.
• Provide billing data where appropriate.
• Manage exception reports.

Manage Contract & iBase Changes
• Validate contract change requests.
• Oversee automated and conduct relevant manual changes.
• Execute mass updates when applicable.
• Send requests for PO renewals.
• Proactively resolve customer queries, looking for causes not just the symptoms.
• Prepare and send credits and debits.
• Change trial contract end dates. Dispute handling
• Ensures correct and timely completion of disputes in order to realize customer satisfaction.
• Acts within the SOX rules.
• Manage Contract Lifecycle processes.
• Ensure Contracts are price indexed and/or prolonged in line with relevant Terms & Conditions 3rd Party Service Providers.
• Send PO's and other relevant data to 3rd Party Service Providers and ensure that contracts are aligned with the service provided by the 3rd Party.
• Manage Terminations.
• Obtain end meter readings if applicable.
• Terminate contracts and inform relevant parties.

What's in it for me?

• Fantastic opportunity to work for one of the biggest brands in the world in a unique work environment.
• Great career opportunity with a leading international outsourcing company.
• Opportunity of personal development in a multinational working environment.
• Competitive salary with attractive set of social benefits available through a flexible benefits package that can be customized depending on each employee's needs.

Contract/Setup Management- Level 1